Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
ASU-Atlassian Service Ctr
  1. ASU-Atlassian Service Ctr
  2. EdPlus: Digital Learning

EdPlus: Digital Learning

Welcome! You can raise a request for EdPlus Digital Learning using the options provided.

  • Instructional Design Support

    Course redesign, Accessibility Consult, Program technical support, Research and testing, SDO - Online JD Course Support
  • Quality Assurance

    Quality Assurance Course Review
  • Faculty Support

    Faculty support / training, Presentation
  • General

    Other…
Powered by Jira Service Management
{"xsrfToken":"2bb21cd004016cc09517cf4ffe33d2bfaaabc221_lout","branding":{"id":"198","key":"epdlsm","name":"EdPlus: Digital Learning","portalBaseUrl":"/servicedesk/customer/portal/198"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e0e8d041-36b4-4a0a-87f0-a1309bdbbce6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUwZThkMDQxLTM2YjQtNGEwYS04N2YwLWExMzA5YmRiYmNlNiI6WyJyZWFkIl19LCJleHAiOjE3OTEzMTQ5OTAsIm5iZiI6MTc5MTMxNDM5MH0.ngnvnVVznjQTHFedn4-8Zwr8cTpnJqqy4KXDiUF7gg0&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e&mode=fit","logoId":"e0e8d041-36b4-4a0a-87f0-a1309bdbbce6","isLogoAvailable":true,"helpCenterTitle":"ASU-Atlassian Service Center","sharedPortalName":"ASU-Atlassian Service Ctr","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"ASU-Atlassian Service Center","sharedPortalName":"ASU-Atlassian Service Ctr","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8c1d40","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b234b61b-9857-482b-a4e0-0d6a093d215f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIyMzRiNjFiLTk4NTctNDgyYi1hNGUwLTBkNmEwOTNkMjE1ZiI6WyJyZWFkIl19LCJleHAiOjE3OTEzMTQ5OTAsIm5iZiI6MTc5MTMxNDM5MH0.N44sWmqXIdb7_9LkvkiWMCy8C9WCn50Ghi-SVYVWDyo&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e&height=300&mode=fit","bannerMediaApiFileId":"b234b61b-9857-482b-a4e0-0d6a093d215f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#d0d0d0","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"198","key":"epdlsm","projectId":38654,"serviceDeskId":198,"name":"EdPlus: Digital Learning","description":"<p>Welcome! You can raise a request for EdPlus Digital Learning using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/198","onlyPortal":false,"reqTypes":[{"id":"970","name":"Accessibility Consult","descriptionHtml":"","callToAction":"Accessibility Consult","introHtml":"<p>This process initiates a collaborative review of your course to identify and <br> address accessibility issues within Canvas and associated materials. You’ll <br> receive guidance, tools, and support to remediate content while maintaining <br> ownership and final decisions over your course.</p>","icon":31243,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31243","groups":[340],"key":""},{"id":"805","name":"Course redesign","descriptionHtml":"","callToAction":"Course redesign","introHtml":"<p>Request for redesigning or reimagining of an existing learning <br> experience. This involves planning, structuring, and organizing <br> content, activities, digital tools, and assessments to create <br> an aligned, effective and engaging learning environment. <br> This request type should not be utilized for new oCourse requests. <br> New oCourse requests/developments should be submitted through Kuali CM, <br> and approval considered with the Academic Program Management team.</p>","icon":31216,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31216","groups":[340],"key":""},{"id":"807","name":"Faculty support / training","descriptionHtml":"","callToAction":"Faculty support / training","introHtml":"<p>Request for providing instructors with the necessary training, resources, and <br> guidance to facilitate online learning. This may include workshops, <br> asynchronous training, and the development of instructional materials.</p>","icon":31215,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31215","groups":[341],"key":""},{"id":"812","name":"Other…","descriptionHtml":"","callToAction":"Other…","introHtml":"","icon":32901,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32901","groups":[308],"key":""},{"id":"808","name":"Presentation","descriptionHtml":"","callToAction":"Presentation","introHtml":"<p>Support faculty or collaboration with university units and serve as a co-<br> collaborator or co-presenter</p>","icon":31217,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31217","groups":[341],"key":""},{"id":"810","name":"Program technical support","descriptionHtml":"","callToAction":"Program technical support","introHtml":"<p>Provide programmatic guidance on enterprise digital tools</p>","icon":31200,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31200","groups":[340],"key":""},{"id":"971","name":"Quality Assurance Course Review","descriptionHtml":"","callToAction":"Quality Assurance Course Review","introHtml":"<p>The purpose of this form is to request QA assistance on a course from the <br> EDPlus EDL QA team. Once submitted, the QA team will review your request and <br> follow up with next steps. You can expect a response within <b>five business days</b>.</p>","icon":31224,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31224","groups":[406],"key":""},{"id":"809","name":"Research and testing","descriptionHtml":"","callToAction":"Research and testing","introHtml":"<p>Evaluate instructional strategies, technologies, assessments, and course <br> effectiveness through research and usability testing. Examples include <br> collecting data on student engagement, conducting A/B testing of digital <br> tools, or analyzing learning outcomes to refine instructional practices.</p>","icon":32904,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32904","groups":[340],"key":""},{"id":"3599","name":"SDO - Online JD Course Support","descriptionHtml":"","callToAction":"SDO - Online JD Course Support","introHtml":"<p>Course support for online law courses in their first iteration/run.</p>","icon":31204,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31204","groups":[340],"key":""},{"id":"806","name":"Custom Graphics & Slide Redesign","descriptionHtml":"","callToAction":"Custom Graphics & Slide Redesign","introHtml":"<p>Request our graphic design services for your online course, such as banners, infographics, slide redesigns, and other custom visual media.</p>","icon":32890,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32890","groups":[],"key":""},{"id":"777","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":32543,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32543","groups":[],"key":""},{"id":"813","name":"Studio Appointment","descriptionHtml":"","callToAction":"Studio Appointment","introHtml":"","icon":32562,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32562","groups":[],"key":""},{"id":"776","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":32556,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32556","groups":[],"key":""},{"id":"811","name":"Video Post-Production Request","descriptionHtml":"","callToAction":"Video Post-Production Request","introHtml":"<p>Request edits to video content in your online course.</p>","icon":31214,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31214","groups":[],"key":""}],"reqGroups":[{"id":340,"name":"Instructional Design Support"},{"id":406,"name":"Quality Assurance"},{"id":341,"name":"Faculty Support"},{"id":308,"name":"General"}],"orderMapping":{"340":[805,970,810,809,3599],"341":[807,808],"308":[812],"406":[971]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":198,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EPDLSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMDgxNjY5NDI3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc5MTMxNTU5MCwibmJmIjoxNzkxMzE0MzkwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.UX_uQNUXU5gavuOoCnBqQxqw4aumG0mSko8jtYylKas","targetCollection":"upload-user-collection--1081669427","endpointUrl":"https://api.media.atlassian.com","clientId":"b1c00ad4-1dea-4332-8e68-a4f246f52c1e","tokenDurationInMins":20},"locale":"en-US","i18nTranslations":{}},"sharedPortal":{"name":"ASU-Atlassian Service Ctr","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://asudev.jira.com/wiki","kbLinkDomainURLs":["https://asudev.jira.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=asudev","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2bb21cd004016cc09517cf4ffe33d2bfaaabc221_lout","baseUrl":"https://asudev.jira.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://asudev.jira.com","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b1c00ad4-1dea-4332-8e68-a4f246f52c1e","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"465b39344198495b9c43e2b80c886975","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://asudev.jira.com","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}