Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Your request will be sent to The Student Success Operations Business Intelligence team.
Required fields are marked with an asterisk*
{"xsrfToken":"4642733bc2b8cf6cc9483ce817ce40648e2176f4_lout","branding":{"id":"21","key":"ssor","name":"EdPlus: Student Support Operations Request","portalBaseUrl":"/servicedesk/customer/portal/21"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e0e8d041-36b4-4a0a-87f0-a1309bdbbce6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUwZThkMDQxLTM2YjQtNGEwYS04N2YwLWExMzA5YmRiYmNlNiI6WyJyZWFkIl19LCJleHAiOjE3ODY5MjE5MTMsIm5iZiI6MTc4NjkyMTMxM30.NBIzHBIs3zKhza492NCtrGIqliWvLLt1_LMTjJv6yOc&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e&mode=fit","logoId":"e0e8d041-36b4-4a0a-87f0-a1309bdbbce6","isLogoAvailable":true,"helpCenterTitle":"ASU-Atlassian Service Center","sharedPortalName":"ASU-Atlassian Service Ctr","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"ASU-Atlassian Service Center","sharedPortalName":"ASU-Atlassian Service Ctr","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8c1d40","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b234b61b-9857-482b-a4e0-0d6a093d215f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIyMzRiNjFiLTk4NTctNDgyYi1hNGUwLTBkNmEwOTNkMjE1ZiI6WyJyZWFkIl19LCJleHAiOjE3ODY5MjE5MTMsIm5iZiI6MTc4NjkyMTMxM30.rFafMZf2BK-Okbxk0x5NtZJice1CvmY40qBDGrRMbxQ&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e&height=300&mode=fit","bannerMediaApiFileId":"b234b61b-9857-482b-a4e0-0d6a093d215f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#d0d0d0","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"21","key":"ssor","projectId":37101,"serviceDeskId":21,"name":"EdPlus: Student Support Operations Request","description":"<p>Welcome! You can raise a request for Student Support Operations Request using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/21","onlyPortal":false,"reqTypes":[{"id":"242","name":"Request a report or data analysis","descriptionHtml":"<p>Your request will be sent to The Student Success Operations Business Intelligence team.</p>","callToAction":"Request a report or data analysis","introHtml":"<p>Need help with report or data analysis? Submit a request here.</p>","icon":32542,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32542","groups":[55],"key":""},{"id":"241","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":32543,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32543","groups":[],"key":""}],"reqGroups":[{"id":55,"name":"General"}],"orderMapping":{"55":[242]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":21,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSOR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTk0MzEzOTk0NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODY5MjI1MTMsIm5iZiI6MTc4NjkyMTMxMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.-uDne3cswFy9nxZd9FZN8qIe17OM49bMZI_I2UJiwpw","targetCollection":"upload-user-collection-943139945","endpointUrl":"https://api.media.atlassian.com","clientId":"b1c00ad4-1dea-4332-8e68-a4f246f52c1e","tokenDurationInMins":20}},"reqCreate":{"id":242,"projectId":37101,"issueType":{"id":"13812","name":"General request"},"form":{"name":"Request a report or data analysis","descriptionHtml":"<p>Your request will be sent to The Student Success Operations Business Intelligence team.</p>","callToAction":"Request a report or data analysis","intro":"<p>Need help with report or data analysis? Submit a request here.</p>","instructions":"<p>Your request will be sent to The Student Success Operations Business Intelligence team.</p>","icon":32542,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32542","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_20811","fieldConfigId":"33012","label":"Requestor's Name ","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide details of your report or data analysis request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"What is the priority of this request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"Major","selected":false,"children":[]},{"value":"6","label":"Normal","selected":true,"children":[]},{"value":"4","label":"Minor","selected":false,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/21/create/242","requestValidateBaseUrl":"/servicedesk/customer/portal/21/validate/242","calendarParams":{"firstDay":0,"date":"2026-08-16T16:01:53-0700","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTk0MzEzOTk0NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODY5MjI1MTMsIm5iZiI6MTc4NjkyMTMxMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.-uDne3cswFy9nxZd9FZN8qIe17OM49bMZI_I2UJiwpw","targetCollection":"upload-user-collection-943139945","endpointUrl":"https://api.media.atlassian.com","clientId":"b1c00ad4-1dea-4332-8e68-a4f246f52c1e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}