{"xsrfToken":"529c6368b2be64c4215e2994b14bfa01f9db208c_lout","branding":{"id":"27","key":"ecpjsm","name":"Partnership Operations Queue","portalBaseUrl":"/servicedesk/customer/portal/27"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9d1c9009-ed4c-4ac3-9f7c-2adb0a2d1c73/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkMWM5MDA5LWVkNGMtNGFjMy05ZjdjLTJhZGIwYTJkMWM3MyI6WyJyZWFkIl19LCJleHAiOjE3NDQzMjU0NDksIm5iZiI6MTc0NDMyNDg0OX0.QlZaUAFkurRdtZj2mKeC1MM54-EIrTMrAJUwNQAE1I8&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e&mode=fit","logoId":"9d1c9009-ed4c-4ac3-9f7c-2adb0a2d1c73","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ASU Service Management Help Center","sharedPortalName":"ASU Service Management","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ASU Service Management Help Center","sharedPortalName":"ASU Service Management","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8c1d40","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"27","key":"ecpjsm","projectId":37125,"serviceDeskId":27,"name":"Partnership Operations Queue","description":"<p>Please use the following requests for escalations relating to corporate partner learners.</p>","portalBaseUrl":"/servicedesk/customer/portal/27","reqTypes":[{"id":"259","name":"ASU CP Learner Escalation","descriptionHtml":"<p>ASU internal teams, please use this request form for InStride, Uber, Starbucks and other CP related escalations.</p>","callToAction":"ASU CP Learner Escalation","introHtml":"<p>ASU internal teams, please use this request form for InStride, Uber, Starbucks and other CP related escalations.</p>","icon":32528,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32528","groups":[63],"key":""},{"id":"285","name":"Giant Eagle CP Learner Escalation","descriptionHtml":"<p>Please refer to the following documentation:<br> <a href=\"https://docs.google.com/document/d/1Rveo4zl0nPvRVKsk1ncIlDIyD6o0qHe7l4wT5jN_ylA/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1Rveo4zl0nPvRVKsk1ncIlDIyD6o0qHe7l4wT5jN_ylA/edit?usp=sharing</a></p>","callToAction":"Giant Eagle CP Learner Escalation","introHtml":"<p>Giant Eagle teams, please use this request form for learner escalations.</p>","icon":31204,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31204","groups":[63],"key":""},{"id":"261","name":"Instride CP Learner Escalation","descriptionHtml":"<p>InStride teams, please use this request form for learner escalations.</p>","callToAction":"Instride CP Learner Escalation","introHtml":"<p>InStride teams, please use this request form for learner escalations.</p>","icon":32566,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32566","groups":[63],"key":""}],"reqGroups":[{"id":63,"name":"General"}],"orderMapping":{"63":[259,261,285]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":27,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECPJSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0zNzEyNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDQzMjYwNDksIm5iZiI6MTc0NDMyNDg0OX0.jUi61QSPqks1GN7Hbv2n4f3GEqGvTYlQjPuQiMMkdpo","targetCollection":"upload-project-37125","endpointUrl":"https://api.media.atlassian.com","clientId":"b1c00ad4-1dea-4332-8e68-a4f246f52c1e","tokenDurationInMins":20}},"reqCreate":{"id":259,"projectId":37125,"form":{"name":"ASU CP Learner Escalation","descriptionHtml":"<p>ASU internal teams, please use this request form for InStride, Uber, Starbucks and other CP related escalations.</p>","callToAction":"ASU CP Learner Escalation","intro":"<p>ASU internal teams, please use this request form for InStride, Uber, Starbucks and other CP related escalations.</p>","instructions":"<p>ASU internal teams, please use this request form for InStride, Uber, Starbucks and other CP related escalations.</p>","icon":32528,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32528","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["ASU CP Learner Escalation"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/27/create/259","requestValidateBaseUrl":"/servicedesk/customer/portal/27/validate/259","calendarParams":{"firstDay":0,"date":"2025-04-10T15:40:49-0700","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0zNzEyNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDQzMjYwNDksIm5iZiI6MTc0NDMyNDg0OX0.jUi61QSPqks1GN7Hbv2n4f3GEqGvTYlQjPuQiMMkdpo","targetCollection":"upload-project-37125","endpointUrl":"https://api.media.atlassian.com","clientId":"b1c00ad4-1dea-4332-8e68-a4f246f52c1e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2024-02-21T21:40:18.104368Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[259],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"ASU CP Learner Escalation Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"a8c2df7f-5f82-4618-a3ae-1566dc383f91"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Please refer to the following documentation: "},{"type":"hardBreak"},{"type":"inlineCard","attrs":{"url":"https://docs.google.com/document/d/1wJSQwu0Q0ymnR6JzztpVVmbxjlnUt_LZbPf3rn8mJ_o/edit?usp=sharing"}}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"d965b43f-2644-43ce-bc78-65e2fcc001fa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"e5d341fe-63d7-4ad2-bc14-81b2410c02f5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"30f72267-b864-4db5-a0f4-61e1f18633d9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"63ff3ad2-095e-4d86-9749-6ae4cf322afe"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"f0ddbc16-e816-481f-b061-208b5c26995a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"7160b7c9-818b-4522-948e-39427270163c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"f8a77730-900c-4b62-908f-2b2023a30b10"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"b36a90a8-8f1f-4c49-a731-682d80e6dd84"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"009d7b6a-3123-4ed9-b905-48149f0ac470"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":16},"localId":"13e4f54a-67b0-467d-ae09-5366dd69d3b8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"991568a1-6d56-49ff-bfbb-2e01f6d8f146"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"815e656b-ba1c-4842-94b4-3136f0b5d82b"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"cs","label":"Beneficiary","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"4":{"type":"tl","label":"Emplid: ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"cm","label":"Product:","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"2","label":"ASU Online","other":false},{"id":"3","label":"ULC/ Earned Admission","other":false},{"id":"4","label":"Career Catalyst","other":false}],"questionKey":""},"16":{"type":"cm","label":"Issue type: ","description":"","validation":{"rq":true,"mns":1},"choices":[{"id":"1","label":"Financial Aid & Awarding ","other":false},{"id":"5","label":"Eligibility","other":false},{"id":"2","label":"RFI/ landing page ","other":false},{"id":"6","label":"Program selection","other":false},{"id":"3","label":"Technical","other":false},{"id":"4","label":"Other","other":false}],"questionKey":""},"5":{"type":"tl","label":"Partner ID: (if known)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"rt","label":"Description of issue: ","description":"Please include any additional details around the issue.","validation":{"rq":true},"choices":[],"questionKey":""},"27":{"type":"tl","label":"Enter full name of employee who has the benefit through their corporate partner.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"cm","label":"Department ","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Enrollment Center","other":false},{"id":"2","label":"Success Center","other":false},{"id":"3","label":"Financial Aid","other":false},{"id":"4","label":"ULC","other":false},{"id":"5","label":"Career Catalyst","other":false},{"id":"7","label":"Other","other":false}],"questionKey":""},"18":{"type":"at","label":"Screenshots of issue:","description":"please include any available troublshooting informaiton via screenshot or attachment.","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Learner Information ","description":"Please enter the full name of the learner who needs assistance.","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"tl","label":"Corporate Partner Name: ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"tl","label":"Your Full Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"a8c2df7f-5f82-4618-a3ae-1566dc383f91"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2024-02-21T21:40:18.104368Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[259],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"ASU CP Learner Escalation Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"a8c2df7f-5f82-4618-a3ae-1566dc383f91"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Please refer to the following documentation: "},{"type":"hardBreak"},{"type":"inlineCard","attrs":{"url":"https://docs.google.com/document/d/1wJSQwu0Q0ymnR6JzztpVVmbxjlnUt_LZbPf3rn8mJ_o/edit?usp=sharing"}}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"d965b43f-2644-43ce-bc78-65e2fcc001fa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"e5d341fe-63d7-4ad2-bc14-81b2410c02f5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"30f72267-b864-4db5-a0f4-61e1f18633d9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"63ff3ad2-095e-4d86-9749-6ae4cf322afe"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"f0ddbc16-e816-481f-b061-208b5c26995a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"7160b7c9-818b-4522-948e-39427270163c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"f8a77730-900c-4b62-908f-2b2023a30b10"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"b36a90a8-8f1f-4c49-a731-682d80e6dd84"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"009d7b6a-3123-4ed9-b905-48149f0ac470"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":16},"localId":"13e4f54a-67b0-467d-ae09-5366dd69d3b8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"991568a1-6d56-49ff-bfbb-2e01f6d8f146"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"815e656b-ba1c-4842-94b4-3136f0b5d82b"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"cs","label":"Beneficiary","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"4":{"type":"tl","label":"Emplid: ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"cm","label":"Product:","description":"","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"2","label":"ASU Online","other":false},{"id":"3","label":"ULC/ Earned Admission","other":false},{"id":"4","label":"Career Catalyst","other":false}],"questionKey":""},"16":{"type":"cm","label":"Issue type: ","description":"","validation":{"rq":true,"mns":1},"choices":[{"id":"1","label":"Financial Aid & Awarding ","other":false},{"id":"5","label":"Eligibility","other":false},{"id":"2","label":"RFI/ landing page ","other":false},{"id":"6","label":"Program selection","other":false},{"id":"3","label":"Technical","other":false},{"id":"4","label":"Other","other":false}],"questionKey":""},"5":{"type":"tl","label":"Partner ID: (if known)","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"17":{"type":"rt","label":"Description of issue: ","description":"Please include any additional details around the issue.","validation":{"rq":true},"choices":[],"questionKey":""},"27":{"type":"tl","label":"Enter full name of employee who has the benefit through their corporate partner.","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"2":{"type":"cm","label":"Department ","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Enrollment Center","other":false},{"id":"2","label":"Success Center","other":false},{"id":"3","label":"Financial Aid","other":false},{"id":"4","label":"ULC","other":false},{"id":"5","label":"Career Catalyst","other":false},{"id":"7","label":"Other","other":false}],"questionKey":""},"18":{"type":"at","label":"Screenshots of issue:","description":"please include any available troublshooting informaiton via screenshot or attachment.","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Learner Information ","description":"Please enter the full name of the learner who needs assistance.","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"tl","label":"Corporate Partner Name: ","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"tl","label":"Your Full Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"a8c2df7f-5f82-4618-a3ae-1566dc383f91"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}