Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Please use the following requests for escalations relating to corporate partner learners.
Uber CP Learner Escalation
Uber teams, please use this request form for learner escalations.
Required fields are marked with an asterisk*
{"xsrfToken":"9d38d97caa0013da90110263ecbd29b193a77960_lout","branding":{"id":"27","key":"ecpjsm","name":"EdPlus: Partnership Operations Queue","portalBaseUrl":"/servicedesk/customer/portal/27"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e0e8d041-36b4-4a0a-87f0-a1309bdbbce6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUwZThkMDQxLTM2YjQtNGEwYS04N2YwLWExMzA5YmRiYmNlNiI6WyJyZWFkIl19LCJleHAiOjE3ODc1Nzc0OTMsIm5iZiI6MTc4NzU3Njg5M30.S2qVosQjes10Ir3v42-n1U0l_HKZ9LVn2lgB0wU27gw&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e&mode=fit","logoId":"e0e8d041-36b4-4a0a-87f0-a1309bdbbce6","isLogoAvailable":true,"helpCenterTitle":"ASU-Atlassian Service Center","sharedPortalName":"ASU-Atlassian Service Ctr","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"ASU-Atlassian Service Center","sharedPortalName":"ASU-Atlassian Service Ctr","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8c1d40","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b234b61b-9857-482b-a4e0-0d6a093d215f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIyMzRiNjFiLTk4NTctNDgyYi1hNGUwLTBkNmEwOTNkMjE1ZiI6WyJyZWFkIl19LCJleHAiOjE3ODc1Nzc0OTMsIm5iZiI6MTc4NzU3Njg5M30.mMBHLqpYhsdMzjggnlJOW7CCssBRUUEwCbe49BebxRA&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e&height=300&mode=fit","bannerMediaApiFileId":"b234b61b-9857-482b-a4e0-0d6a093d215f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#d0d0d0","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"27","key":"ecpjsm","projectId":37125,"serviceDeskId":27,"name":"EdPlus: Partnership Operations Queue","description":"<p>Please use the following requests for escalations relating to corporate partner learners.</p>","portalBaseUrl":"/servicedesk/customer/portal/27","onlyPortal":false,"reqTypes":[{"id":"2532","name":"Academic Partnerships Learner Escalations","descriptionHtml":"","callToAction":"Academic Partnerships Learner Escalations","introHtml":"<p>Form used to submit academic partnership learner escalations to the Partnership Operations team.</p>","icon":32855,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32855","groups":[63],"key":""},{"id":"259","name":"ASU Partnership Learner Escalation","descriptionHtml":"<p>ASU internal teams, please use this request form for InStride, Uber, Starbucks and other CP related escalations.</p>","callToAction":"ASU Partnership Learner Escalation","introHtml":"<p>ASU internal teams, please use this request form for InStride, Uber, Starbucks and other CP related escalations.</p>","icon":32528,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32528","groups":[63],"key":""},{"id":"285","name":"Giant Eagle CP Learner Escalation","descriptionHtml":"<p>Please refer to the following documentation:<br> <a href=\"https://docs.google.com/document/d/1Rveo4zl0nPvRVKsk1ncIlDIyD6o0qHe7l4wT5jN_ylA/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1Rveo4zl0nPvRVKsk1ncIlDIyD6o0qHe7l4wT5jN_ylA/edit?usp=sharing</a></p>","callToAction":"Giant Eagle CP Learner Escalation","introHtml":"<p>Giant Eagle teams, please use this request form for learner escalations.</p>","icon":31204,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31204","groups":[63],"key":""},{"id":"261","name":"Instride CP Learner Escalation","descriptionHtml":"<p>InStride teams, please use this request form for learner escalations.</p>","callToAction":"Instride CP Learner Escalation","introHtml":"<p>InStride teams, please use this request form for learner escalations.</p>","icon":31219,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31219","groups":[63],"key":""},{"id":"574","name":"Uber CP Learner Escalation","descriptionHtml":"","callToAction":"Uber CP Learner Escalation","introHtml":"<p>Uber teams, please use this request form for learner escalations.</p>","icon":32911,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32911","groups":[63],"key":""}],"reqGroups":[{"id":63,"name":"General"}],"orderMapping":{"63":[2532,259,261,574,285]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":27,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ECPJSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEyMTM4NTA4NTUiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NzU3ODA5MywibmJmIjoxNzg3NTc2ODkzLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.N8RdSeOhBOzM0iHbMI9uf87O6iqpRdm-7hnaBs5UA4Q","targetCollection":"upload-user-collection--1213850855","endpointUrl":"https://api.media.atlassian.com","clientId":"b1c00ad4-1dea-4332-8e68-a4f246f52c1e","tokenDurationInMins":20}},"reqCreate":{"id":574,"projectId":37125,"issueType":{"id":"13812","name":"General request"},"form":{"name":"Uber CP Learner Escalation","descriptionHtml":"","callToAction":"Uber CP Learner Escalation","intro":"<p>Uber teams, please use this request form for learner escalations.</p>","instructions":"","icon":32911,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32911","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Uber CP Learner Escalation"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/27/create/574","requestValidateBaseUrl":"/servicedesk/customer/portal/27/validate/574","calendarParams":{"firstDay":0,"date":"2026-08-24T06:08:14-0700","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEyMTM4NTA4NTUiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NzU3ODA5NCwibmJmIjoxNzg3NTc2ODk0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.lTzzGz9V2rpABOCvVEkaqGRObCjcBqN8FKCw7MugSIg","targetCollection":"upload-user-collection--1213850855","endpointUrl":"https://api.media.atlassian.com","clientId":"b1c00ad4-1dea-4332-8e68-a4f246f52c1e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7647655143303072,"updated":"2025-05-06T22:33:16.931718065Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[574],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7647655143303072,"name":"Uber CP Learner Escalation form","submit":{"lock":false,"pdf":false},"templateFormUuid":"4a44c322-6167-4d51-9379-890e1eaca467"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"0c9a299e-efdb-4e5e-b55b-9681d3aa0fb9"},"content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"59397d81-daee-4086-b94c-e7e04e99dc81"}},{"type":"paragraph","attrs":{"localId":"579bafe9-d5d5-40db-927e-fb2630501d0e"},"content":[{"type":"text","text":"Please refer to the "},{"type":"text","text":"following documentation","marks":[{"type":"link","attrs":{"href":"https://docs.google.com/document/d/1guQPT8pKZZwtszzbO-nGv2wyFRKs11QWUKYJtLbu1KI"}}]},{"type":"text","text":"."}]},{"type":"paragraph","attrs":{"localId":"75840d12-e644-4098-9547-bca64303e600"},"content":[{"type":"text","text":"Archived escalations","marks":[{"type":"link","attrs":{"href":"https://docs.google.com/spreadsheets/d/1Hy3HjIVyElPoH9Dvdmvb7v3QcdRKd3p4YX80r2ZGwvI/edit?usp=sharing"}}]}]},{"type":"heading","attrs":{"level":3,"localId":"0c9a299e-efdb-4e5e-b55b-9681d3aa0fb9"},"content":[{"type":"text","text":"Learner Information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"ce0750b6-4fc6-46cb-af60-a056a4b389b1"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"fdc03144-bcab-4004-a8e9-888931d4e013"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"6669bb34-2cbf-4ffd-8692-32de51d3d870"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"8810a713-bf06-46ac-913a-63b56988a83c"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"410c7801-f778-486d-b7fe-c81f0a7873f2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"6292b399-5148-4c24-ae0a-f25ab310265b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"8e98d127-9c3e-4330-9d69-1b04049cb329"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"eb387639-c0e6-4d8f-bbe6-1b0e73ec4867"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"14e72a81-71e5-4d90-be3f-a6d399ee33d5"}},{"type":"paragraph","attrs":{"localId":"b2ba901f-69ab-4871-b297-d9c09121f89a"},"content":[{"type":"text","text":"Issue timing: "}]},{"type":"paragraph","attrs":{"localId":"45597b0b-b943-48e9-b01d-6dcb50ade198"},"content":[{"type":"text","text":"Please specify the session(s) in question. e.g. “Fall B 2024 and Spring A 2025” Find session dates "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://registrar.asu.edu/academic-calendar"}}]},{"type":"text","text":"."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"f4b010f5-a8d5-4a4f-b1b4-df89dfc2a851"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"6525f549-606e-461c-9a90-059cdaeddf40"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"58dd924e-243b-4ee5-8145-f45ca733cc67"}},{"type":"paragraph","content":[]}]}],"conditions":{"8":{"i":{"co":{"cIds":{"7":["3"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"if Beneficiary","conditions":["8"]},"2":{"name":"end Beneficiary","conditions":[]}},"questions":{"12":{"type":"tl","label":"Issue timing","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"tl","label":"EMPLID","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"13":{"type":"rt","label":"Description of issue","description":"Please include any additional details around the issue.","validation":{"rq":true},"choices":[],"questionKey":""},"16":{"type":"rt","label":"Long UUID","description":"Labeled “Corporate Employee ID” in SalesForce contact.","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"tl","label":"Partner ID","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"10":{"type":"cs","label":"Product","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"ASU Online (degree)","other":false},{"id":"2","label":"Earned Admission","other":false},{"id":"3","label":"CareerCatalyst","other":false}],"questionKey":""},"1":{"type":"tl","label":"First and Last name","description":"Please enter the full name of the learner who needs assistance.","validation":{"rq":true},"choices":[],"questionKey":""},"14":{"type":"at","label":"Screenshots","description":"Please include any evidence submitted by the learner via screenshot or attachment.","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"cs","label":"Learner type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Driver","other":false},{"id":"2","label":"Courier (Uber Eats)","other":false},{"id":"3","label":"Beneficiary (Uber Family)","other":false},{"id":"4","label":"Community Specialist","other":false}],"questionKey":""},"3":{"type":"te","label":"Email address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"tl","label":"Your full name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"cs","label":"Issue type","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Eligibility","other":false},{"id":"2","label":"Grace Period","other":false},{"id":"3","label":"Financial Aid & Awarding","other":false},{"id":"4","label":"RFI/Landing page","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"9":{"type":"tl","label":"for Beneficiary","description":"Full name of employee who has the reward","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"4a44c322-6167-4d51-9379-890e1eaca467"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7647655143303072,"updated":"2025-05-06T22:33:16.931718065Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[574],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7647655143303072,"name":"Uber CP Learner Escalation form","submit":{"lock":false,"pdf":false},"templateFormUuid":"4a44c322-6167-4d51-9379-890e1eaca467"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"0c9a299e-efdb-4e5e-b55b-9681d3aa0fb9"},"content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"59397d81-daee-4086-b94c-e7e04e99dc81"}},{"type":"paragraph","attrs":{"localId":"579bafe9-d5d5-40db-927e-fb2630501d0e"},"content":[{"type":"text","text":"Please refer to the "},{"type":"text","text":"following documentation","marks":[{"type":"link","attrs":{"href":"https://docs.google.com/document/d/1guQPT8pKZZwtszzbO-nGv2wyFRKs11QWUKYJtLbu1KI"}}]},{"type":"text","text":"."}]},{"type":"paragraph","attrs":{"localId":"75840d12-e644-4098-9547-bca64303e600"},"content":[{"type":"text","text":"Archived escalations","marks":[{"type":"link","attrs":{"href":"https://docs.google.com/spreadsheets/d/1Hy3HjIVyElPoH9Dvdmvb7v3QcdRKd3p4YX80r2ZGwvI/edit?usp=sharing"}}]}]},{"type":"heading","attrs":{"level":3,"localId":"0c9a299e-efdb-4e5e-b55b-9681d3aa0fb9"},"content":[{"type":"text","text":"Learner Information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"ce0750b6-4fc6-46cb-af60-a056a4b389b1"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"fdc03144-bcab-4004-a8e9-888931d4e013"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"6669bb34-2cbf-4ffd-8692-32de51d3d870"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"8810a713-bf06-46ac-913a-63b56988a83c"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"410c7801-f778-486d-b7fe-c81f0a7873f2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"6292b399-5148-4c24-ae0a-f25ab310265b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"8e98d127-9c3e-4330-9d69-1b04049cb329"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"eb387639-c0e6-4d8f-bbe6-1b0e73ec4867"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"14e72a81-71e5-4d90-be3f-a6d399ee33d5"}},{"type":"paragraph","attrs":{"localId":"b2ba901f-69ab-4871-b297-d9c09121f89a"},"content":[{"type":"text","text":"Issue timing: "}]},{"type":"paragraph","attrs":{"localId":"45597b0b-b943-48e9-b01d-6dcb50ade198"},"content":[{"type":"text","text":"Please specify the session(s) in question. e.g. “Fall B 2024 and Spring A 2025” Find session dates "},{"type":"text","text":"here","marks":[{"type":"link","attrs":{"href":"https://registrar.asu.edu/academic-calendar"}}]},{"type":"text","text":"."}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"f4b010f5-a8d5-4a4f-b1b4-df89dfc2a851"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"6525f549-606e-461c-9a90-059cdaeddf40"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"58dd924e-243b-4ee5-8145-f45ca733cc67"}},{"type":"paragraph","content":[]}]}],"conditions":{"8":{"i":{"co":{"cIds":{"7":["3"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"if Beneficiary","conditions":["8"]},"2":{"name":"end Beneficiary","conditions":[]}},"questions":{"12":{"type":"tl","label":"Issue timing","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"tl","label":"EMPLID","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"13":{"type":"rt","label":"Description of issue","description":"Please include any additional details around the issue.","validation":{"rq":true},"choices":[],"questionKey":""},"16":{"type":"rt","label":"Long UUID","description":"Labeled “Corporate Employee ID” in SalesForce contact.","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"tl","label":"Partner ID","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"10":{"type":"cs","label":"Product","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"ASU Online (degree)","other":false},{"id":"2","label":"Earned Admission","other":false},{"id":"3","label":"CareerCatalyst","other":false}],"questionKey":""},"1":{"type":"tl","label":"First and Last name","description":"Please enter the full name of the learner who needs assistance.","validation":{"rq":true},"choices":[],"questionKey":""},"14":{"type":"at","label":"Screenshots","description":"Please include any evidence submitted by the learner via screenshot or attachment.","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"cs","label":"Learner type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Driver","other":false},{"id":"2","label":"Courier (Uber Eats)","other":false},{"id":"3","label":"Beneficiary (Uber Family)","other":false},{"id":"4","label":"Community Specialist","other":false}],"questionKey":""},"3":{"type":"te","label":"Email address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"15":{"type":"tl","label":"Your full name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"cs","label":"Issue type","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Eligibility","other":false},{"id":"2","label":"Grace Period","other":false},{"id":"3","label":"Financial Aid & Awarding","other":false},{"id":"4","label":"RFI/Landing page","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"9":{"type":"tl","label":"for Beneficiary","description":"Full name of employee who has the reward","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"4a44c322-6167-4d51-9379-890e1eaca467"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}