JSM Agent Access - New / Remove / Modify

Required fields are marked with an asterisk

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Agent Access form","submit":{"lock":false,"pdf":false},"templateFormUuid":"f6808531-b720-445e-93f5-dab07e7f21e6"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"2bb1ccfe-5cb2-4ec2-a164-5de7359e6350"},"content":[{"type":"text","text":"Jira Service Management (JSM) agent access is limited to these ASU business units: "}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"a97faecf-eb76-4245-954d-88863cc2dd65"}},{"type":"paragraph","attrs":{"localId":"a5cde1a5-3453-45c8-8726-23218bd25694"},"content":[{"type":"text","text":"This request should be submitted by, and must be approved by the owner/lead of the specific Jira Service Management (JSM) 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one of a limited number of JSM agent licenses."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"b6431adc-0f0b-4dfb-9a3c-c6234e2263d9"},"content":[{"type":"text","text":"Approvers","marks":[{"type":"strong"}]},{"type":"text","text":" ("},{"type":"text","text":"NOT this request type","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":") can be assigned to approve JSM requests which require approvals. They do not need a license, but they will need access equivalent to JSM customers plus some permissions in the correct JSM project(s). "},{"type":"text","text":"Do not use this request type to request Jira/Confluence access for new approvers.","marks":[{"type":"em"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" (Use the "},{"type":"text","text":"JSM Approver Access request","marks":[{"type":"link","attrs":{"href":"https://asudev.jira.com/servicedesk/customer/portal/28/group/407/create/1003"}},{"type":"strong"}]},{"type":"text","text":" form instead). "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1b700094-fa3d-4381-9138-3409fccc0cd3"},"content":[{"type":"text","text":"Customers ","marks":[{"type":"strong"}]},{"type":"text","text":"do not need any license or assignment","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" to make requests in most cases. All they will need is their ASU email, though you should suggest they use their "},{"type":"text","text":"asurite","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":"@asu.edu address, not their "},{"type":"text","text":"first.last","marks":[{"type":"em"}]},{"type":"text","text":"@asu.edu address."}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"e28d26d8-e114-4ca9-966d-5f6d870098fa"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"e871dc15-8fb7-45ad-a57c-282eb57eac4b"},"content":[{"type":"text","text":"For ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"New user(s) access (","marks":[{"type":"strong"}]},{"type":"text","text":"add Agents only ","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":"in this request"},{"type":"text","text":")","marks":[{"type":"strong"}]},{"type":"text","text":": In the ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"Description","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":" field (below)"},{"type":"text","text":" enter enter any special Jira Groups user(s) will need. 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