Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"1b5770ffce66cc924729cbb01320b8602043f4c0_lout","branding":{"id":"28","key":"aar","name":"Atlassian Platform Support","portalBaseUrl":"/servicedesk/customer/portal/28","logoUrl":"https://api.media.atlassian.com/file/bdee31c4-9bd9-474e-ab6c-41e997d70460/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJkZWUzMWM0LTliZDktNDc0ZS1hYjZjLTQxZTk5N2Q3MDQ2MCI6WyJyZWFkIl19LCJleHAiOjE3ODY5MjU2MzIsIm5iZiI6MTc4NjkyMjA5MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.jhpUNJCWmmRkRgZVc6J06rrOyZxQSvL4I4v_9yls-zA&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e0e8d041-36b4-4a0a-87f0-a1309bdbbce6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUwZThkMDQxLTM2YjQtNGEwYS04N2YwLWExMzA5YmRiYmNlNiI6WyJyZWFkIl19LCJleHAiOjE3ODY5MjI2OTIsIm5iZiI6MTc4NjkyMjA5Mn0.vl7AvXgOOPtUQyRbuSXkCF2k5QZdb1eKcmebk57S1PI&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e&mode=fit","logoId":"e0e8d041-36b4-4a0a-87f0-a1309bdbbce6","isLogoAvailable":true,"helpCenterTitle":"ASU-Atlassian Service Center","sharedPortalName":"ASU-Atlassian Service Ctr","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"ASU-Atlassian Service Center","sharedPortalName":"ASU-Atlassian Service Ctr","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8c1d40","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b234b61b-9857-482b-a4e0-0d6a093d215f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIyMzRiNjFiLTk4NTctNDgyYi1hNGUwLTBkNmEwOTNkMjE1ZiI6WyJyZWFkIl19LCJleHAiOjE3ODY5MjI2OTIsIm5iZiI6MTc4NjkyMjA5Mn0.gmuOqrVAngVkUce3KKP1QzfXQMv2jwWoIv7GfoHHkrU&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e&height=300&mode=fit","bannerMediaApiFileId":"b234b61b-9857-482b-a4e0-0d6a093d215f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#d0d0d0","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"28","key":"aar","projectId":37126,"serviceDeskId":28,"name":"Atlassian Platform Support","description":"<p>Welcome! You can raise a request for Atlassian Platform Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/28","onlyPortal":false,"reqTypes":[{"id":"3632","name":"ASU-Atlassian Access Request","descriptionHtml":"","callToAction":"ASU-Atlassian Access Request","introHtml":"<p>ASU-Atlassian user management services: <br> for access to, removal from, updates to, or access problems <br> wth applications in our ASU-Atlassian enterprise environment - <br> Jira, Confluence, Tempo, and Jira Service Management (limited)</p>","icon":31238,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31238","groups":[64,68],"key":""},{"id":"303","name":"Atlassian Bug or Problem report","descriptionHtml":"","callToAction":"Atlassian Bug or Problem report","introHtml":"<p>Submit a request for assistance troubleshooting an error or issue in Atlassian (Jira, Confluence, JSM, etc...) if your issue is not covered in another request type.</p>","icon":31210,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31210","groups":[64],"key":""},{"id":"1069","name":"Email Handler Request","descriptionHtml":"","callToAction":"Email Handler Request","introHtml":"<p>Request an Email Handler (email-to-Jira automation) for your space. Email Handlers create a simple Jira ticket – Subject & Description only.</p>","icon":32543,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32543","groups":[64],"key":""},{"id":"308","name":"Jira/Confluence Change Request","descriptionHtml":"<p>This request is only for modifying or retiring existing Jira projects or Confluence spaces.</p>","callToAction":"Jira/Confluence Change Request","introHtml":"<p>Request changes to existing Jira/Confluence space configurations, or retire a Jira or Confluence space</p>","icon":31241,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31241","groups":[64],"key":""},{"id":"306","name":"JSM Modifications Request","descriptionHtml":"","callToAction":"JSM Modifications Request","introHtml":"<p>Requests for modifications (updates or additions) to, or closing an <b>existing</b> Jira Service Management (JSM) portal/space (available for EdPlus and ET)<br class=\"atl-forced-newline\"> <b>Note:</b> <em>Should be submitted by the JSM space/portal lead</em> and <em><b>requires</b></em> space/portal lead approval.</p>","icon":31203,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31203","groups":[68],"key":""},{"id":"1005","name":"New Feature / Integration Request","descriptionHtml":"","callToAction":"New Feature / Integration Request","introHtml":"<p>Requests for <em><b>new</b></em> Atlassian <b>features/integrations</b>. For <em><b>modifications</b></em> to existing Jira/Confluence please use <a href=\"https://asudev.jira.com/servicedesk/customer/portal/28/create/308\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Jira/Confluence Change Request</a>.</p>","icon":31232,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31232","groups":[64],"key":""},{"id":"307","name":"New JSM Portal/Space Request","descriptionHtml":"","callToAction":"New JSM Portal/Space Request","introHtml":"<p>Request a new JSM space/portal (use \"JSM Modifications\" for changes to or closing an existing JSM - available for EdPlus and ET)<br class=\"atl-forced-newline\"> <b>Note:</b> <em>Should be submitted by the proposed JSM space/portal lead</em>.</p>","icon":31237,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31237","groups":[68],"key":""},{"id":"4666","name":"New Team Inquiry","descriptionHtml":"","callToAction":"New Team Inquiry","introHtml":"<p>If your team is not already using our Atlassian Tools (Jira & Confluence), use this form to ask about joining our Atlassian site as a new team.</p>","icon":32532,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32532","groups":[64],"key":""},{"id":"4831","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"<p>If your request doesn't fit into any of the other request types (<em>really!</em>), then use this one. Examples: requesting a new Confluence space, Tempo team requests. This is <em><b>not</b></em> for account/access issues (use <a href=\"https://asudev.jira.com/servicedesk/customer/portal/28/group/64/create/3632\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ASU-Atlassian Access Request</a>) and <em><b>not</b></em> for requesting new Jira spaces (use the Create button in <a href=\"https://asudev.jira.com/jira/software/c/projects/ATL/boards/1577\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ATL</a> or <a href=\"https://asudev.jira.com/jira/software/c/projects/JIRA/boards/117\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">JIRA</a> for ET or non-ET space requests).</p>","icon":32901,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32901","groups":[64],"key":""},{"id":"1070","name":"Reporting/Query Request","descriptionHtml":"","callToAction":"Reporting/Query Request","introHtml":"<p>Request help with new or existing reports or queries.</p>","icon":32864,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32864","groups":[64],"key":""},{"id":"302","name":"Training/Consultation Request ","descriptionHtml":"","callToAction":"Training/Consultation Request ","introHtml":"<p>Request training, workshop or consultation for Jira, Confluence, JSM or Tempo</p>","icon":31233,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31233","groups":[64],"key":""},{"id":"1168","name":"Trello Account Problems","descriptionHtml":"","callToAction":"Trello Account Problems","introHtml":"<p>This request is for requesting help with Trello account problems, not for how to use Trello. (We cannot support Trello features, just login issues.)</p>","icon":32529,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32529","groups":[64],"key":""},{"id":"1003","name":"Approver Access for approval-locked workflows","descriptionHtml":"","callToAction":"Approver Access for approval-locked workflows","introHtml":"<p><b>New</b>, <b>Remove</b>, or <b>Modify</b> <em><b>approver</b></em> access for approval-required workflows<br class=\"atl-forced-newline\"> <b>Note:</b> <em>Should be submitted by the JSM space/portal lead</em> and <em><b>requires</b></em> space/portal lead approval.</p>","icon":31235,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31235","groups":[],"key":""},{"id":"309","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":32543,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32543","groups":[],"key":""},{"id":"1102","name":"Generic Space Request","descriptionHtml":"","callToAction":"Generic Space Request","introHtml":"<p>Request a space <em><b>not</b></em> based on a centrally-managed template.</p>","icon":32563,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32563","groups":[],"key":""},{"id":"258","name":"Jira & Confluence Access - New / Remove / Modify","descriptionHtml":"","callToAction":"Jira & Confluence Access - New / Remove / Modify","introHtml":"<p>Only use this request if <b>your team is already using Jira and Confluence</b>. <br class=\"atl-forced-newline\"> <b>New</b>, <b>Remove</b>, or <b>Modify</b> access to <b>Jira and Confluence</b> only. <br class=\"atl-forced-newline\"> <em><b>For JSM agents</b></em> see <a href=\"https://asudev.jira.com/servicedesk/customer/portal/28/group/68/create/276\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">JSM Agent Access</a> (<em>limited availability</em>)</p>","icon":32533,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32533","groups":[],"key":""},{"id":"904","name":"New Team Inquiry old","descriptionHtml":"","callToAction":"New Team Inquiry old","introHtml":"<p>If your team is not already using our Atlassian Tools (Jira & Confluence), use this form to ask about joining our Atlassian site as a new team.</p>","icon":32532,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32532","groups":[],"key":""}],"reqGroups":[{"id":64,"name":"General"},{"id":68,"name":"Limited Availability"}],"orderMapping":{"407":[3632],"64":[3632,4666,308,302,1070,1005,303,1069,1168,4831],"68":[3632,306,307]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":28,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AAR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTc1ODI1NjUxNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2OTIzMjkyLCJuYmYiOjE3ODY5MjIwOTIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.uH4-JKc41eU7jWTDuc6I8MuOj_cADme-uJW5dh7_Cv8","targetCollection":"upload-user-collection--758256517","endpointUrl":"https://api.media.atlassian.com","clientId":"b1c00ad4-1dea-4332-8e68-a4f246f52c1e","tokenDurationInMins":20}},"reqCreate":{"id":3632,"projectId":37126,"issueType":{"id":"10603","name":"User Management Request"},"form":{"name":"ASU-Atlassian Access Request","descriptionHtml":"","callToAction":"ASU-Atlassian Access Request","intro":"<p>ASU-Atlassian user management services: <br/>\nfor access to, removal from, updates to, or access problems <br/>\nwth applications in our ASU-Atlassian enterprise environment - <br/>\nJira, Confluence, Tempo, and Jira Service Management (limited)</p>","instructions":"","icon":31238,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31238","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Access Request"]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["45282"],"values":[{"value":"45282","label":"ATL: Account & Access Management","selected":false,"children":[]},{"value":"44873","label":"ATL: Consultation & Training","selected":false,"children":[]},{"value":"44876","label":"ATL: General Administration","selected":false,"children":[]},{"value":"44875","label":"ATL: Migration","selected":false,"children":[]},{"value":"45283","label":"ATL: Space Provisioning","selected":false,"children":[]},{"value":"44874","label":"ATL: System Bugs & Errors","selected":false,"children":[]},{"value":"45378","label":"ATL: from ESMP","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/28/create/3632","requestValidateBaseUrl":"/servicedesk/customer/portal/28/validate/3632","calendarParams":{"firstDay":0,"date":"2026-08-16T16:14:52-0700","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTc1ODI1NjUxNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2OTIzMjkyLCJuYmYiOjE3ODY5MjIwOTIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.uH4-JKc41eU7jWTDuc6I8MuOj_cADme-uJW5dh7_Cv8","targetCollection":"upload-user-collection--758256517","endpointUrl":"https://api.media.atlassian.com","clientId":"b1c00ad4-1dea-4332-8e68-a4f246f52c1e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":8972029608950565,"updated":"2026-06-22T21:08:45.278535780Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[3632],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8972029608950565,"name":"ASU-Atlassian Access Requests form","submit":{"lock":false,"pdf":false},"templateFormUuid":"724adf09-2567-4d1e-86e1-523bee327af0"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"dcc27dee-32ec-4101-9d5d-57f85fb04f31"},"content":[{"type":"text","text":"Note:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" You may submit access requests for multiple people, but "},{"type":"text","text":"only","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":" if all options requested are identical for all people, and they’re all in the same ASU unit and team."}]}]},{"type":"paragraph","attrs":{"localId":"1e502fba-5b59-4568-bcee-265d0c0f5cae"},"content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"85f2c9ca-e191-4931-a6db-8583cab8cf64"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"9ccdfa1d-3e77-469a-8fe1-d61bad33cc45"}},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"heading","attrs":{"level":2,"localId":"0541699e-464b-4b6f-908a-8ad98015e9f6"},"content":[{"type":"text","text":"Please do not combine “remove” requests with other access options.","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3,"localId":"3ff33b61-4e25-4bff-8b85-e3406e38b6c0"},"content":[{"type":"text","text":"Note:","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" All JSM (Jira Service Management) options are limited to Enterprise Technology (ET) and EdPlus, except JSM Customer. "}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"14b46b8d-d753-4fe6-85eb-5616f9bfa0e4"},"content":[{"type":"text","text":"New access - all types"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"29c8f066-8ab1-4705-96c5-234818ac5750"},"content":[{"type":"text","text":"Note:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" We assume a space-level administrator will add the user(s) to the appropriate "},{"type":"text","text":"space roles","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":". Let us know if you need help with this. "}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"b42bce74-e011-41f1-9fba-7a41f982e4a2"},"content":[{"type":"text","text":"New "},{"type":"text","text":"JSM","marks":[{"type":"em"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" access"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"1a134e05-03d6-4c27-a549-d30b8c9d10b8"},"content":[{"type":"text","text":"Note:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" All JSM (Jira Service Management) options are limited to Enterprise Technology (ET) and EdPlus, except JSM Customer. "}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"94d7612f-6aaa-4de6-b39b-d38b99a3f7fc"},"content":[{"type":"text","text":"Note:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" JSM (Jira Service Management) access requests should be "},{"type":"text","text":"submitted by the JSM space owner","marks":[{"type":"strong"}]},{"type":"text","text":" of the relevant JSM space. If the request is submitted by someone else, the space owner’s approval will be required and "},{"type":"text","text":"could delay processing","marks":[{"type":"em"}]},{"type":"text","text":". "}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"1a51a7bd-344e-40ae-a31b-4bda6d3bb562"},"content":[{"type":"text","text":"Note:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" There are a limited number of JSM agent licenses."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"8326c6da-0335-4aef-ae60-a3ed7a40473c"},"content":[{"type":"text","text":"JSM user access types","marks":[{"type":"strong"}]},{"type":"text","text":" - for JSM (Jira Service Management) access, select the appropriate access request(s) above."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"450a75f8-ec93-41f0-9acf-35f3e3bc4cdc"},"content":[{"type":"text","text":"Agents","marks":[{"type":"strong"}]},{"type":"text","text":" have full access to manage tickets in the JSM space, and require one of a "},{"type":"text","text":"limited","marks":[{"type":"em"}]},{"type":"text","text":" number of JSM agent licenses as well as a standard Jira/Confluence license."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"ec8ba764-e087-4415-bb5a-6d6250312c19"},"content":[{"type":"text","text":"Collaborators","marks":[{"type":"strong"}]},{"type":"text","text":" can work with agents on JSM, but they cannot work directly with customers (can comment, cannot change ticket status or reply directly to customers). They do not require a JSM agent license, but must have a standard Jira/Confluence license."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"f77a6095-11cc-4a47-b95f-076d1b46a3a9"},"content":[{"type":"text","text":"Approvers","marks":[{"type":"strong"}]},{"type":"text","text":" can be assigned to approve JSM requests with approval-required workflows. They do not need an agent license or a s standard Jira/Confluence license, but they will need explicit JSM customer access plus some permissions in the JSM space. "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"c516d876-ca40-4745-96e8-8455d93a8aa4"},"content":[{"type":"text","text":"Customers ","marks":[{"type":"strong"}]},{"type":"text","text":"do not need any license or assignment","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" to make requests "},{"type":"text","text":"in most cases","marks":[{"type":"em"}]},{"type":"text","text":". All they will need is their ASU email, though you should suggest they use their "},{"type":"text","text":"asurite","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":"@asu.edu address, not their "},{"type":"text","text":"first.last","marks":[{"type":"em"}]},{"type":"text","text":"@asu.edu address. If you request this access we will grant JSM customer access with the correct email address. "}]}]}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"14b46b8d-d753-4fe6-85eb-5616f9bfa0e4"},"content":[{"type":"text","text":"Access removal"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"65e9f133-7db9-4508-a739-8d917008cda1"},"content":[{"type":"text","text":"Before requesting access removal, please verify with the space owner or a space admin that the user(s) "}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"81f11fef-6596-4c5c-8ebf-4a769df41c38"},"content":[{"type":"text","text":"have no "},{"type":"text","text":"active","marks":[{"type":"em"}]},{"type":"text","text":" tickets assigned to them, "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"d8a893ae-4710-477a-b98c-8dfcb2c3231e"},"content":[{"type":"text","text":"are not the only admin for a space, "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a0a10c07-b60e-40ea-888e-6f7b9471120b"},"content":[{"type":"text","text":"are not the owner of any space, "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"df1534fb-16cc-4391-9307-d94a1c13376a"},"content":[{"type":"text","text":"all space roles have been removed, "},{"type":"hardBreak"},{"type":"text","text":"and "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"81f518d3-e126-4660-8b88-659fd117db31"},"content":[{"type":"text","text":"are not the only admin on an agile board."}]}]}]},{"type":"paragraph","attrs":{"localId":"05b34d2b-680d-4cf8-a723-dcbdd0426000"},"content":[{"type":"text","text":"Reassign as needed "},{"type":"text","text":"before requesting access removal","marks":[{"type":"em"}]},{"type":"text","text":". Space admins should be able to do all of these, but let us know if you need help in the Description field below (e.g. help removing special space roles)."}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"dc5c23e6-5911-4feb-9632-d664393aeca1"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"4edd8173-c3d2-42d9-8c05-b9b4c217f628"},"content":[{"type":"text","text":"Note:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" JSM (Jira Service Management) removal requests should be "},{"type":"text","text":"submitted by the JSM space owner","marks":[{"type":"strong"}]},{"type":"text","text":" of the relevant JSM space. If the request is submitted by someone else, the space owner’s approval will be required and "},{"type":"text","text":"could delay processing","marks":[{"type":"em"}]},{"type":"text","text":"."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"71ddfb44-d044-439a-8fad-c58d9379024a"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"heading","attrs":{"level":3,"localId":"3ff33b61-4e25-4bff-8b85-e3406e38b6c0"},"content":[{"type":"text","text":"Please cancel this request and re-submit with space owner approval and when reassignments are complete.","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"119032d9-64a3-436e-8871-3ed06f3f87a3"},"content":[{"type":"text","text":"Note:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" Removing a JSM agent license "},{"type":"text","text":"does not remove","marks":[{"type":"em"}]},{"type":"text","text":" the standard Jira/Confluence license. If the agent ALSO no longer needs any Atlassian license (e.g. leaving ASU), please also select the “Remove standard Jira/Confluence access” option above."}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"6060c1a4-d6cc-4dd3-834a-2a1c6137c8a5"},"content":[{"type":"text","text":"Space info"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":53},"layout":"default","localId":"babe4622-da5c-4e49-b400-eeec81520dff"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"12099060-f78f-4d92-84d3-ea5a99c44b95"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"d0847208-e8b8-4e08-8ff1-92f70dd1c427"}},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"4bac9b4f-02b3-4b4a-a66e-2f6f9e18915e"},"content":[{"type":"text","text":"User(s) info"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"f301019d-7da7-4ec0-9051-31eb1d6721fe"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"4d63dcce-bb17-4fca-b9c9-29d05679adc9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"8121988d-8d45-4f0f-8aec-be5939333334"}},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"91484fdc-fe00-42f1-a386-02102760b0c4"},"content":[{"type":"text","text":"Instructions for the Description field"}]},{"type":"paragraph","attrs":{"localId":"be519ed3-8b67-448f-bd77-d0ba389e41ad"},"content":[{"type":"text","text":"(If there are no specific instructions, and you have no additional information to share, you may enter 'n/a'.)"}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"ca470a45-56b9-4714-b92f-a693eddc76ea"},"content":[{"type":"text","text":"New access:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" Enter any special Jira Groups user(s) will need. ("},{"type":"text","text":"Most users won't need special Jira Groups.","marks":[{"type":"em"}]},{"type":"text","text":") Add any other special instructions you think we will need."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"83f6a0a0-6029-46f5-8224-ec96800888de"},"content":[{"type":"text","text":"Information request:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" Let us know what information you’re requesting.","marks":[{"type":"strong"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"f6b8265e-7beb-46e2-aaca-ebe3b7bd2183"},"content":[{"type":"text","text":"Existing access modify/problem:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" Please describe the modification or problem - ","marks":[{"type":"strong"}]},{"type":"text","text":"e.g. switch to new space owner. "}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"3b051dbc-00a8-4f7b-8c1c-42d6c2cd3b1a"},"content":[{"type":"text","text":"Note - display name changes:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" We cannot change your Atlassian display name - it’s synced from our ASU Google suite. To change a Jira display name, start by submitting a \""},{"type":"text","text":"Preferred Display Name Change","marks":[{"type":"link","attrs":{"href":"https://asu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0016328"}}]},{"type":"text","text":"\" request in ServiceNow. The name sync process is buggy, so even if it’s successfully changed in the Google suite, it may not update in Jira/Confluence. "}]}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"415b8b5b-77fe-46bb-be74-e0ecb9dae31f"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"heading","attrs":{"level":2,"localId":"f7254998-a347-4573-a9b2-f5647cc5b502"},"content":[{"type":"text","text":"New team access request - use the ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"New Team Inquiry request","marks":[{"type":"link","attrs":{"href":"https://asudev.jira.com/servicedesk/customer/portal/28/group/64/create/4666"}},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]}]},{"type":"paragraph","attrs":{"localId":"bdc942dd-9c04-4d45-a5a4-0e6264c50e3b"},"content":[{"type":"text","text":"If you are requesting access to our ASU-Atlassian enterprise site for a new team, please "},{"type":"text","text":"cancel this request","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":" and submit a "},{"type":"text","text":"New Team Inquiry request","marks":[{"type":"link","attrs":{"href":"https://asudev.jira.com/servicedesk/customer/portal/28/group/64/create/904"}},{"type":"strong"}]},{"type":"text","text":" instead. "}]},{"type":"rule"},{"type":"paragraph","content":[]}]}],"conditions":{"34":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25475","25480","25484","25476","25477","25479","25478","25481","25482","25483"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["11"]},"t":"sh"},"66":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25476","25477","25479","25478"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["4"]},"t":"sh"},"37":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25481","25482","25483"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["7"]},"t":"sh"},"35":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25480","25481","25482","25483"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["5"]},"t":"sh"},"5":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25484"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["15"]},"t":"sh"},"10":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25475","25476","25477","25479"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["13"]},"t":"sh"},"65":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25475","25476","25477","25479","25478"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["3"]},"t":"sh"},"6":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25486"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["14"]},"t":"sh"},"60":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25480"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["6"]},"t":"sh"},"42":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25476","25477","25479","25478","25481","25482","25483"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["10"]},"t":"sh"},"27":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25476","25477","25479"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]},{"fieldId":"26","type":"NONE_OF","constraint":["22063","22048"]},{"fieldId":"26","type":"NOT_EMPTY","constraint":[]}]}]},"o":{"sIds":["2"]},"t":"sh"},"19":{"i":{"co":{"cIds":{"1":["25485"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25485"]}]}]},"o":{"sIds":["17"]},"t":"sh"},"62":{"i":{"co":{"cIds":{"58":["3"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"58","type":"SOME_OF","constraint":["3"]}]}]},"o":{"sIds":["8"]},"t":"sh"},"30":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25480","25481","25482","25483"]},{"fieldId":"1","type":"SOME_OF","constraint":["25475","25484","25486","25476","25477","25479","25478"]}]}]},"o":{"sIds":["1"]},"t":"sh"},"7":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"NOT_EMPTY","constraint":[]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["12"]},"t":"sh"},"63":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25481"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["9"]},"t":"sh"},"3":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"NOT_EMPTY","constraint":[]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["16"]},"t":"sh"}},"sections":{"12":{"name":"Description instructions","conditions":["7"]},"8":{"name":"Removal not approved or cleaned up","conditions":["62"]},"4":{"name":"JSM access instructions","conditions":["66"]},"13":{"name":"Descr field instructions: New access","conditions":["10"]},"16":{"name":"Enter a description","conditions":["3"]},"5":{"name":"Remove access instructions","conditions":["35"]},"10":{"name":"Enter JSM space info","conditions":["42"]},"2":{"name":"JSM request for non-supported units","conditions":["27"]},"7":{"name":"JSM agent access removal instructions","conditions":["37"]},"3":{"name":"New access instructions","conditions":["65"]},"15":{"name":"Descr field instructions: Problems","conditions":["5"]},"11":{"name":"Enter user(s) info","conditions":["34"]},"9":{"name":"JSM agent access removal instructions 2","conditions":["63"]},"6":{"name":"Removal type","conditions":["60"]},"1":{"name":"Remove in separate requests","conditions":["30"]},"17":{"name":"Team access request redirect","conditions":["19"]},"14":{"name":"Descr field instructions: Information request","conditions":["6"]}},"questions":{"12":{"type":"tl","label":"ASURITE(s)","description":"Atlassian (Jira & Confluence) accounts are asurite@asu.edu email addresses. Enter the users' ASURITE ID(s) and we'll convert to the corresponding email(s). If more than one, separate by commas.","validation":{"rq":true},"jiraField":"customfield_14477","questionKey":""},"4":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"55":{"type":"um","label":"Space Owner","description":"Adding, removing, or modifying access in a JSM space must be approved by the space owner.","validation":{"rq":true},"jiraField":"customfield_13062","questionKey":""},"26":{"type":"cd","label":"ASU Business Unit","description":"User's ASU affiliation by business unit is required for reporting. ","validation":{"rq":true},"jiraField":"customfield_21487","questionKey":""},"54":{"type":"ts","label":"Space Key (ticket prefix)","description":"","validation":{"rq":true},"jiraField":"customfield_14360","questionKey":""},"1":{"type":"cm","label":"Access request options","description":"","validation":{"rq":true},"jiraField":"customfield_23831","questionKey":""},"18":{"type":"tl","label":"Supervisor(s)","description":"New Atlassian account holders' supervisor(s)","validation":{"rq":false},"jiraField":"customfield_21214","questionKey":""},"61":{"type":"cs","label":"Changing position or Leaving ASU","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Changing position, staying at ASU","other":false},{"id":"2","label":"Leaving ASU, no longer employed by or affiliated with ASU","other":false}],"questionKey":""},"13":{"type":"tl","label":"Employee Name(s)","description":"Full name(s) of the person/people who need(s) new, removed, or updated Atlassian (Jira & Confluence) access. If more than one, separate by commas.","validation":{"rq":true},"jiraField":"customfield_21395","questionKey":""},"58":{"type":"cs","label":"Space owner approved removal","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes, the owner has approved AND there are no further re-assignments or cleanup necessary.","other":false},{"id":"3","label":"No, we have not yet received owner approval and cleaned up assignments.","other":false}],"questionKey":""},"53":{"type":"tl","label":"Space Name","description":"Please enter the JSM/Jira/Confluence space name.","validation":{"rq":true},"jiraField":"customfield_14461","questionKey":""}}},"uuid":"724adf09-2567-4d1e-86e1-523bee327af0"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":8972029608950565,"updated":"2026-06-22T21:08:45.278535780Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[3632],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8972029608950565,"name":"ASU-Atlassian Access Requests form","submit":{"lock":false,"pdf":false},"templateFormUuid":"724adf09-2567-4d1e-86e1-523bee327af0"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"dcc27dee-32ec-4101-9d5d-57f85fb04f31"},"content":[{"type":"text","text":"Note:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" You may submit access requests for multiple people, but "},{"type":"text","text":"only","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":" if all options requested are identical for all people, and they’re all in the same ASU unit and team."}]}]},{"type":"paragraph","attrs":{"localId":"1e502fba-5b59-4568-bcee-265d0c0f5cae"},"content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"85f2c9ca-e191-4931-a6db-8583cab8cf64"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"9ccdfa1d-3e77-469a-8fe1-d61bad33cc45"}},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"heading","attrs":{"level":2,"localId":"0541699e-464b-4b6f-908a-8ad98015e9f6"},"content":[{"type":"text","text":"Please do not combine “remove” requests with other access options.","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3,"localId":"3ff33b61-4e25-4bff-8b85-e3406e38b6c0"},"content":[{"type":"text","text":"Note:","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" All JSM (Jira Service Management) options are limited to Enterprise Technology (ET) and EdPlus, except JSM Customer. "}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"14b46b8d-d753-4fe6-85eb-5616f9bfa0e4"},"content":[{"type":"text","text":"New access - all types"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"29c8f066-8ab1-4705-96c5-234818ac5750"},"content":[{"type":"text","text":"Note:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" We assume a space-level administrator will add the user(s) to the appropriate "},{"type":"text","text":"space roles","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":". Let us know if you need help with this. "}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"b42bce74-e011-41f1-9fba-7a41f982e4a2"},"content":[{"type":"text","text":"New "},{"type":"text","text":"JSM","marks":[{"type":"em"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" access"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"1a134e05-03d6-4c27-a549-d30b8c9d10b8"},"content":[{"type":"text","text":"Note:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" All JSM (Jira Service Management) options are limited to Enterprise Technology (ET) and EdPlus, except JSM Customer. "}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"94d7612f-6aaa-4de6-b39b-d38b99a3f7fc"},"content":[{"type":"text","text":"Note:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" JSM (Jira Service Management) access requests should be "},{"type":"text","text":"submitted by the JSM space owner","marks":[{"type":"strong"}]},{"type":"text","text":" of the relevant JSM space. If the request is submitted by someone else, the space owner’s approval will be required and "},{"type":"text","text":"could delay processing","marks":[{"type":"em"}]},{"type":"text","text":". "}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"1a51a7bd-344e-40ae-a31b-4bda6d3bb562"},"content":[{"type":"text","text":"Note:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" There are a limited number of JSM agent licenses."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"8326c6da-0335-4aef-ae60-a3ed7a40473c"},"content":[{"type":"text","text":"JSM user access types","marks":[{"type":"strong"}]},{"type":"text","text":" - for JSM (Jira Service Management) access, select the appropriate access request(s) above."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"450a75f8-ec93-41f0-9acf-35f3e3bc4cdc"},"content":[{"type":"text","text":"Agents","marks":[{"type":"strong"}]},{"type":"text","text":" have full access to manage tickets in the JSM space, and require one of a "},{"type":"text","text":"limited","marks":[{"type":"em"}]},{"type":"text","text":" number of JSM agent licenses as well as a standard Jira/Confluence license."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"ec8ba764-e087-4415-bb5a-6d6250312c19"},"content":[{"type":"text","text":"Collaborators","marks":[{"type":"strong"}]},{"type":"text","text":" can work with agents on JSM, but they cannot work directly with customers (can comment, cannot change ticket status or reply directly to customers). They do not require a JSM agent license, but must have a standard Jira/Confluence license."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"f77a6095-11cc-4a47-b95f-076d1b46a3a9"},"content":[{"type":"text","text":"Approvers","marks":[{"type":"strong"}]},{"type":"text","text":" can be assigned to approve JSM requests with approval-required workflows. They do not need an agent license or a s standard Jira/Confluence license, but they will need explicit JSM customer access plus some permissions in the JSM space. "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"c516d876-ca40-4745-96e8-8455d93a8aa4"},"content":[{"type":"text","text":"Customers ","marks":[{"type":"strong"}]},{"type":"text","text":"do not need any license or assignment","marks":[{"type":"em"},{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" to make requests "},{"type":"text","text":"in most cases","marks":[{"type":"em"}]},{"type":"text","text":". All they will need is their ASU email, though you should suggest they use their "},{"type":"text","text":"asurite","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":"@asu.edu address, not their "},{"type":"text","text":"first.last","marks":[{"type":"em"}]},{"type":"text","text":"@asu.edu address. If you request this access we will grant JSM customer access with the correct email address. "}]}]}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"14b46b8d-d753-4fe6-85eb-5616f9bfa0e4"},"content":[{"type":"text","text":"Access removal"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"65e9f133-7db9-4508-a739-8d917008cda1"},"content":[{"type":"text","text":"Before requesting access removal, please verify with the space owner or a space admin that the user(s) "}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"81f11fef-6596-4c5c-8ebf-4a769df41c38"},"content":[{"type":"text","text":"have no "},{"type":"text","text":"active","marks":[{"type":"em"}]},{"type":"text","text":" tickets assigned to them, "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"d8a893ae-4710-477a-b98c-8dfcb2c3231e"},"content":[{"type":"text","text":"are not the only admin for a space, "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"a0a10c07-b60e-40ea-888e-6f7b9471120b"},"content":[{"type":"text","text":"are not the owner of any space, "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"df1534fb-16cc-4391-9307-d94a1c13376a"},"content":[{"type":"text","text":"all space roles have been removed, "},{"type":"hardBreak"},{"type":"text","text":"and "}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"81f518d3-e126-4660-8b88-659fd117db31"},"content":[{"type":"text","text":"are not the only admin on an agile board."}]}]}]},{"type":"paragraph","attrs":{"localId":"05b34d2b-680d-4cf8-a723-dcbdd0426000"},"content":[{"type":"text","text":"Reassign as needed "},{"type":"text","text":"before requesting access removal","marks":[{"type":"em"}]},{"type":"text","text":". Space admins should be able to do all of these, but let us know if you need help in the Description field below (e.g. help removing special space roles)."}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"dc5c23e6-5911-4feb-9632-d664393aeca1"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"4edd8173-c3d2-42d9-8c05-b9b4c217f628"},"content":[{"type":"text","text":"Note:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" JSM (Jira Service Management) removal requests should be "},{"type":"text","text":"submitted by the JSM space owner","marks":[{"type":"strong"}]},{"type":"text","text":" of the relevant JSM space. If the request is submitted by someone else, the space owner’s approval will be required and "},{"type":"text","text":"could delay processing","marks":[{"type":"em"}]},{"type":"text","text":"."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"71ddfb44-d044-439a-8fad-c58d9379024a"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"heading","attrs":{"level":3,"localId":"3ff33b61-4e25-4bff-8b85-e3406e38b6c0"},"content":[{"type":"text","text":"Please cancel this request and re-submit with space owner approval and when reassignments are complete.","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]}]},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"119032d9-64a3-436e-8871-3ed06f3f87a3"},"content":[{"type":"text","text":"Note:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" Removing a JSM agent license "},{"type":"text","text":"does not remove","marks":[{"type":"em"}]},{"type":"text","text":" the standard Jira/Confluence license. If the agent ALSO no longer needs any Atlassian license (e.g. leaving ASU), please also select the “Remove standard Jira/Confluence access” option above."}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"6060c1a4-d6cc-4dd3-834a-2a1c6137c8a5"},"content":[{"type":"text","text":"Space info"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":53},"layout":"default","localId":"babe4622-da5c-4e49-b400-eeec81520dff"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"12099060-f78f-4d92-84d3-ea5a99c44b95"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"d0847208-e8b8-4e08-8ff1-92f70dd1c427"}},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"4bac9b4f-02b3-4b4a-a66e-2f6f9e18915e"},"content":[{"type":"text","text":"User(s) info"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"f301019d-7da7-4ec0-9051-31eb1d6721fe"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"4d63dcce-bb17-4fca-b9c9-29d05679adc9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"8121988d-8d45-4f0f-8aec-be5939333334"}},{"type":"rule"}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"91484fdc-fe00-42f1-a386-02102760b0c4"},"content":[{"type":"text","text":"Instructions for the Description field"}]},{"type":"paragraph","attrs":{"localId":"be519ed3-8b67-448f-bd77-d0ba389e41ad"},"content":[{"type":"text","text":"(If there are no specific instructions, and you have no additional information to share, you may enter 'n/a'.)"}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"ca470a45-56b9-4714-b92f-a693eddc76ea"},"content":[{"type":"text","text":"New access:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" Enter any special Jira Groups user(s) will need. ("},{"type":"text","text":"Most users won't need special Jira Groups.","marks":[{"type":"em"}]},{"type":"text","text":") Add any other special instructions you think we will need."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"83f6a0a0-6029-46f5-8224-ec96800888de"},"content":[{"type":"text","text":"Information request:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" Let us know what information you’re requesting.","marks":[{"type":"strong"}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"f6b8265e-7beb-46e2-aaca-ebe3b7bd2183"},"content":[{"type":"text","text":"Existing access modify/problem:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" Please describe the modification or problem - ","marks":[{"type":"strong"}]},{"type":"text","text":"e.g. switch to new space owner. "}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"3b051dbc-00a8-4f7b-8c1c-42d6c2cd3b1a"},"content":[{"type":"text","text":"Note - display name changes:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" We cannot change your Atlassian display name - it’s synced from our ASU Google suite. To change a Jira display name, start by submitting a \""},{"type":"text","text":"Preferred Display Name Change","marks":[{"type":"link","attrs":{"href":"https://asu.service-now.com/sp?id=kb_article_view&sysparm_article=KB0016328"}}]},{"type":"text","text":"\" request in ServiceNow. The name sync process is buggy, so even if it’s successfully changed in the Google suite, it may not update in Jira/Confluence. "}]}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"415b8b5b-77fe-46bb-be74-e0ecb9dae31f"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"error"},"content":[{"type":"heading","attrs":{"level":2,"localId":"f7254998-a347-4573-a9b2-f5647cc5b502"},"content":[{"type":"text","text":"New team access request - use the ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"New Team Inquiry request","marks":[{"type":"link","attrs":{"href":"https://asudev.jira.com/servicedesk/customer/portal/28/group/64/create/4666"}},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]}]},{"type":"paragraph","attrs":{"localId":"bdc942dd-9c04-4d45-a5a4-0e6264c50e3b"},"content":[{"type":"text","text":"If you are requesting access to our ASU-Atlassian enterprise site for a new team, please "},{"type":"text","text":"cancel this request","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":" and submit a "},{"type":"text","text":"New Team Inquiry request","marks":[{"type":"link","attrs":{"href":"https://asudev.jira.com/servicedesk/customer/portal/28/group/64/create/904"}},{"type":"strong"}]},{"type":"text","text":" instead. "}]},{"type":"rule"},{"type":"paragraph","content":[]}]}],"conditions":{"34":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25475","25480","25484","25476","25477","25479","25478","25481","25482","25483"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["11"]},"t":"sh"},"66":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25476","25477","25479","25478"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["4"]},"t":"sh"},"37":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25481","25482","25483"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["7"]},"t":"sh"},"35":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25480","25481","25482","25483"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["5"]},"t":"sh"},"5":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25484"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["15"]},"t":"sh"},"10":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25475","25476","25477","25479"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["13"]},"t":"sh"},"65":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25475","25476","25477","25479","25478"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["3"]},"t":"sh"},"6":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25486"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["14"]},"t":"sh"},"60":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25480"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["6"]},"t":"sh"},"42":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25476","25477","25479","25478","25481","25482","25483"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["10"]},"t":"sh"},"27":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25476","25477","25479"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]},{"fieldId":"26","type":"NONE_OF","constraint":["22063","22048"]},{"fieldId":"26","type":"NOT_EMPTY","constraint":[]}]}]},"o":{"sIds":["2"]},"t":"sh"},"19":{"i":{"co":{"cIds":{"1":["25485"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25485"]}]}]},"o":{"sIds":["17"]},"t":"sh"},"62":{"i":{"co":{"cIds":{"58":["3"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"58","type":"SOME_OF","constraint":["3"]}]}]},"o":{"sIds":["8"]},"t":"sh"},"30":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25480","25481","25482","25483"]},{"fieldId":"1","type":"SOME_OF","constraint":["25475","25484","25486","25476","25477","25479","25478"]}]}]},"o":{"sIds":["1"]},"t":"sh"},"7":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"NOT_EMPTY","constraint":[]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["12"]},"t":"sh"},"63":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"SOME_OF","constraint":["25481"]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["9"]},"t":"sh"},"3":{"i":{"co":{"cIds":{}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"1","type":"NOT_EMPTY","constraint":[]},{"fieldId":"1","type":"NONE_OF","constraint":["25485"]}]}]},"o":{"sIds":["16"]},"t":"sh"}},"sections":{"12":{"name":"Description instructions","conditions":["7"]},"8":{"name":"Removal not approved or cleaned up","conditions":["62"]},"4":{"name":"JSM access instructions","conditions":["66"]},"13":{"name":"Descr field instructions: New access","conditions":["10"]},"16":{"name":"Enter a description","conditions":["3"]},"5":{"name":"Remove access instructions","conditions":["35"]},"10":{"name":"Enter JSM space info","conditions":["42"]},"2":{"name":"JSM request for non-supported units","conditions":["27"]},"7":{"name":"JSM agent access removal instructions","conditions":["37"]},"3":{"name":"New access instructions","conditions":["65"]},"15":{"name":"Descr field instructions: Problems","conditions":["5"]},"11":{"name":"Enter user(s) info","conditions":["34"]},"9":{"name":"JSM agent access removal instructions 2","conditions":["63"]},"6":{"name":"Removal type","conditions":["60"]},"1":{"name":"Remove in separate requests","conditions":["30"]},"17":{"name":"Team access request redirect","conditions":["19"]},"14":{"name":"Descr field instructions: Information request","conditions":["6"]}},"questions":{"12":{"type":"tl","label":"ASURITE(s)","description":"Atlassian (Jira & Confluence) accounts are asurite@asu.edu email addresses. Enter the users' ASURITE ID(s) and we'll convert to the corresponding email(s). If more than one, separate by commas.","validation":{"rq":true},"jiraField":"customfield_14477","questionKey":""},"4":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"55":{"type":"um","label":"Space Owner","description":"Adding, removing, or modifying access in a JSM space must be approved by the space owner.","validation":{"rq":true},"jiraField":"customfield_13062","questionKey":""},"26":{"type":"cd","label":"ASU Business Unit","description":"User's ASU affiliation by business unit is required for reporting. ","validation":{"rq":true},"jiraField":"customfield_21487","questionKey":""},"54":{"type":"ts","label":"Space Key (ticket prefix)","description":"","validation":{"rq":true},"jiraField":"customfield_14360","questionKey":""},"1":{"type":"cm","label":"Access request options","description":"","validation":{"rq":true},"jiraField":"customfield_23831","questionKey":""},"18":{"type":"tl","label":"Supervisor(s)","description":"New Atlassian account holders' supervisor(s)","validation":{"rq":false},"jiraField":"customfield_21214","questionKey":""},"61":{"type":"cs","label":"Changing position or Leaving ASU","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Changing position, staying at ASU","other":false},{"id":"2","label":"Leaving ASU, no longer employed by or affiliated with ASU","other":false}],"questionKey":""},"13":{"type":"tl","label":"Employee Name(s)","description":"Full name(s) of the person/people who need(s) new, removed, or updated Atlassian (Jira & Confluence) access. If more than one, separate by commas.","validation":{"rq":true},"jiraField":"customfield_21395","questionKey":""},"58":{"type":"cs","label":"Space owner approved removal","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Yes, the owner has approved AND there are no further re-assignments or cleanup necessary.","other":false},{"id":"3","label":"No, we have not yet received owner approval and cleaned up assignments.","other":false}],"questionKey":""},"53":{"type":"tl","label":"Space Name","description":"Please enter the JSM/Jira/Confluence space name.","validation":{"rq":true},"jiraField":"customfield_14461","questionKey":""}}},"uuid":"724adf09-2567-4d1e-86e1-523bee327af0"},"linkedJiraFields":["customfield_21487","customfield_14461","customfield_13062","customfield_21395","customfield_14360","description","customfield_14477","customfield_23831","customfield_21214"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}