Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Atlassian Platform Support using the options provided.
General
Atlassian Bug or Problem report
Submit a request for assistance troubleshooting an error or issue in Atlassian (Jira, Confluence, JSM, etc...) if your issue is not covered in another request type.
Required fields are marked with an asterisk*
{"xsrfToken":"da8cd55476f41dd2436fb96e0558c849b114f4d2_lout","branding":{"id":"28","key":"aar","name":"Atlassian Platform Support","portalBaseUrl":"/servicedesk/customer/portal/28","logoUrl":"https://api.media.atlassian.com/file/bdee31c4-9bd9-474e-ab6c-41e997d70460/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJkZWUzMWM0LTliZDktNDc0ZS1hYjZjLTQxZTk5N2Q3MDQ2MCI6WyJyZWFkIl19LCJleHAiOjE3ODg0MDA1NTEsIm5iZiI6MTc4ODM5NzAxMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.T-P0tck9cdbWPkgFQltCjh-VmfigJbut2Ow5hUxhkqI&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e0e8d041-36b4-4a0a-87f0-a1309bdbbce6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUwZThkMDQxLTM2YjQtNGEwYS04N2YwLWExMzA5YmRiYmNlNiI6WyJyZWFkIl19LCJleHAiOjE3ODgzOTc2MTIsIm5iZiI6MTc4ODM5NzAxMn0.XhpMRP6sj2IxMO5K0He2gko6OlLqi7dqiwM1TwmM6Mo&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e&mode=fit","logoId":"e0e8d041-36b4-4a0a-87f0-a1309bdbbce6","isLogoAvailable":true,"helpCenterTitle":"ASU-Atlassian Service Center","sharedPortalName":"ASU-Atlassian Service Ctr","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"ASU-Atlassian Service Center","sharedPortalName":"ASU-Atlassian Service Ctr","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8c1d40","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b234b61b-9857-482b-a4e0-0d6a093d215f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIyMzRiNjFiLTk4NTctNDgyYi1hNGUwLTBkNmEwOTNkMjE1ZiI6WyJyZWFkIl19LCJleHAiOjE3ODgzOTc2MTIsIm5iZiI6MTc4ODM5NzAxMn0.T0Z0wgDLOGtbntbJhxBzdD-dmEjowmSzfJkgoe82L64&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e&height=300&mode=fit","bannerMediaApiFileId":"b234b61b-9857-482b-a4e0-0d6a093d215f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#d0d0d0","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"28","key":"aar","projectId":37126,"serviceDeskId":28,"name":"Atlassian Platform Support","description":"<p>Welcome! You can raise a request for Atlassian Platform Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/28","onlyPortal":false,"reqTypes":[{"id":"3632","name":"ASU-Atlassian Access Request","descriptionHtml":"","callToAction":"ASU-Atlassian Access Request","introHtml":"<p>ASU-Atlassian user management services: <br> for access to, removal from, updates to, or access problems <br> wth applications in our ASU-Atlassian enterprise environment - <br> Jira, Confluence, Tempo, and Jira Service Management (limited)</p>","icon":31238,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31238","groups":[64,68],"key":""},{"id":"303","name":"Atlassian Bug or Problem report","descriptionHtml":"","callToAction":"Atlassian Bug or Problem report","introHtml":"<p>Submit a request for assistance troubleshooting an error or issue in Atlassian (Jira, Confluence, JSM, etc...) if your issue is not covered in another request type.</p>","icon":31210,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31210","groups":[64],"key":""},{"id":"1069","name":"Email Handler Request","descriptionHtml":"","callToAction":"Email Handler Request","introHtml":"<p>Request an Email Handler (email-to-Jira automation) for your space. Email Handlers create a simple Jira ticket – Subject & Description only.</p>","icon":32543,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32543","groups":[64],"key":""},{"id":"308","name":"Jira/Confluence Change Request","descriptionHtml":"<p>This request is only for modifying or retiring existing Jira projects or Confluence spaces.</p>","callToAction":"Jira/Confluence Change Request","introHtml":"<p>Request changes to existing Jira/Confluence space configurations, or retire a Jira or Confluence space</p>","icon":31241,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31241","groups":[64],"key":""},{"id":"306","name":"JSM Modifications Request","descriptionHtml":"","callToAction":"JSM Modifications Request","introHtml":"<p>Requests for modifications (updates or additions) to, or closing an <b>existing</b> Jira Service Management (JSM) portal/space (available for EdPlus and ET)<br class=\"atl-forced-newline\"> <b>Note:</b> <em>Should be submitted by the JSM space/portal lead</em> and <em><b>requires</b></em> space/portal lead approval.</p>","icon":31203,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31203","groups":[68],"key":""},{"id":"1005","name":"New Feature / Integration Request","descriptionHtml":"","callToAction":"New Feature / Integration Request","introHtml":"<p>Requests for <em><b>new</b></em> Atlassian <b>features/integrations</b>. For <em><b>modifications</b></em> to existing Jira/Confluence please use <a href=\"https://asudev.jira.com/servicedesk/customer/portal/28/create/308\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Jira/Confluence Change Request</a>.</p>","icon":31232,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31232","groups":[64],"key":""},{"id":"307","name":"New JSM Portal/Space Request","descriptionHtml":"","callToAction":"New JSM Portal/Space Request","introHtml":"<p>Request a new JSM space/portal (use \"JSM Modifications\" for changes to or closing an existing JSM - available for EdPlus and ET)<br class=\"atl-forced-newline\"> <b>Note:</b> <em>Should be submitted by the proposed JSM space/portal lead</em>.</p>","icon":31237,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31237","groups":[68],"key":""},{"id":"4666","name":"New Team Inquiry","descriptionHtml":"","callToAction":"New Team Inquiry","introHtml":"<p>If your team is not already using our Atlassian Tools (Jira & Confluence), use this form to ask about joining our Atlassian site as a new team.</p>","icon":32532,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32532","groups":[64],"key":""},{"id":"4831","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"<p>If your request doesn't fit into any of the other request types (<em>really!</em>), then use this one. Examples: requesting a new Confluence space, Tempo team requests. This is <em><b>not</b></em> for account/access issues (use <a href=\"https://asudev.jira.com/servicedesk/customer/portal/28/group/64/create/3632\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ASU-Atlassian Access Request</a>) and <em><b>not</b></em> for requesting new Jira spaces (use the Create button in <a href=\"https://asudev.jira.com/jira/software/c/projects/ATL/boards/1577\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ATL</a> or <a href=\"https://asudev.jira.com/jira/software/c/projects/JIRA/boards/117\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">JIRA</a> for ET or non-ET space requests).</p>","icon":32901,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32901","groups":[64],"key":""},{"id":"1070","name":"Reporting/Query Request","descriptionHtml":"","callToAction":"Reporting/Query Request","introHtml":"<p>Request help with new or existing reports or queries.</p>","icon":32864,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32864","groups":[64],"key":""},{"id":"302","name":"Training/Consultation Request ","descriptionHtml":"","callToAction":"Training/Consultation Request ","introHtml":"<p>Request training, workshop or consultation for Jira, Confluence, JSM or Tempo</p>","icon":31233,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31233","groups":[64],"key":""},{"id":"1168","name":"Trello Account Problems","descriptionHtml":"","callToAction":"Trello Account Problems","introHtml":"<p>This request is for requesting help with Trello account problems, not for how to use Trello. (We cannot support Trello features, just login issues.)</p>","icon":32529,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32529","groups":[64],"key":""},{"id":"1003","name":"Approver Access for approval-locked workflows","descriptionHtml":"","callToAction":"Approver Access for approval-locked workflows","introHtml":"<p><b>New</b>, <b>Remove</b>, or <b>Modify</b> <em><b>approver</b></em> access for approval-required workflows<br class=\"atl-forced-newline\"> <b>Note:</b> <em>Should be submitted by the JSM space/portal lead</em> and <em><b>requires</b></em> space/portal lead approval.</p>","icon":31235,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31235","groups":[],"key":""},{"id":"309","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":32543,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32543","groups":[],"key":""},{"id":"1102","name":"Generic Space Request","descriptionHtml":"","callToAction":"Generic Space Request","introHtml":"<p>Request a space <em><b>not</b></em> based on a centrally-managed template.</p>","icon":32563,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32563","groups":[],"key":""},{"id":"258","name":"Jira & Confluence Access - New / Remove / Modify","descriptionHtml":"","callToAction":"Jira & Confluence Access - New / Remove / Modify","introHtml":"<p>Only use this request if <b>your team is already using Jira and Confluence</b>. <br class=\"atl-forced-newline\"> <b>New</b>, <b>Remove</b>, or <b>Modify</b> access to <b>Jira and Confluence</b> only. <br class=\"atl-forced-newline\"> <em><b>For JSM agents</b></em> see <a href=\"https://asudev.jira.com/servicedesk/customer/portal/28/group/68/create/276\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">JSM Agent Access</a> (<em>limited availability</em>)</p>","icon":32533,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32533","groups":[],"key":""},{"id":"904","name":"New Team Inquiry old","descriptionHtml":"","callToAction":"New Team Inquiry old","introHtml":"<p>If your team is not already using our Atlassian Tools (Jira & Confluence), use this form to ask about joining our Atlassian site as a new team.</p>","icon":32532,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32532","groups":[],"key":""}],"reqGroups":[{"id":64,"name":"General"},{"id":68,"name":"Limited Availability"}],"orderMapping":{"407":[3632],"64":[3632,4666,308,302,1070,1005,303,1069,1168,4831],"68":[3632,306,307]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":28,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AAR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE3ODc4MTE0MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODgzOTgyMTIsIm5iZiI6MTc4ODM5NzAxMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.5luV1ZG41lTfYuJfotRyxe68CSkCaMinv4tos-o4jew","targetCollection":"upload-user-collection-178781142","endpointUrl":"https://api.media.atlassian.com","clientId":"b1c00ad4-1dea-4332-8e68-a4f246f52c1e","tokenDurationInMins":20}},"reqCreate":{"id":303,"projectId":37126,"issueType":{"id":"1","name":"Bug"},"form":{"name":"Atlassian Bug or Problem report","descriptionHtml":"","callToAction":"Atlassian Bug or Problem report","intro":"<p>Submit a request for assistance troubleshooting an error or issue in Atlassian (Jira, Confluence, JSM, etc...) if your issue is not covered in another request type.</p>","instructions":"","icon":31210,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31210","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Bug or Problem Summary","description":"A *short* summary of the bug or problem","descriptionHtml":"<p>A <b>short</b> summary of the bug or problem</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["44874"],"values":[{"value":"45282","label":"ATL: Account & Access Management","selected":false,"children":[]},{"value":"44873","label":"ATL: Consultation & Training","selected":false,"children":[]},{"value":"44876","label":"ATL: General Administration","selected":false,"children":[]},{"value":"44875","label":"ATL: Migration","selected":false,"children":[]},{"value":"45283","label":"ATL: Space Provisioning","selected":false,"children":[]},{"value":"44874","label":"ATL: System Bugs & Errors","selected":false,"children":[]},{"value":"45378","label":"ATL: from ESMP","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description of the problem","description":"Please include details for the error you are seeing. (Add example screenshots below)","descriptionHtml":"<p>Please include details for the error you are seeing. (Add example screenshots below)</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_21487","fieldConfigId":"34645","label":"ASU Business Unit","description":"Which business unit is reporting this bug or problem? (required for reporting)","descriptionHtml":"<p>Which business unit is reporting this bug or problem? (required for reporting)</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"22048","label":"ENTERPRISE TECHNOLOGY (ET)","selected":false,"children":[]},{"value":"22049","label":"ASU LIBRARY POLY (LBE)","selected":false,"children":[]},{"value":"22050","label":"ASU LIBRARY TEMPE (LB)","selected":false,"children":[]},{"value":"22051","label":"BUSINESS & FINANCE DOWNTOWN (BFD)","selected":false,"children":[]},{"value":"22052","label":"BUSINESS & FINANCE TEMPE (BF)","selected":false,"children":[]},{"value":"22053","label":"BUSINESS AND FINANCE WEST (BFW)","selected":false,"children":[]},{"value":"22054","label":"CLAS ADMINISTRATION (LAS)","selected":false,"children":[]},{"value":"22055","label":"CLAS HUMANITIES (LAH)","selected":false,"children":[]},{"value":"22056","label":"CLAS LIFE SCIENCES (LAL)","selected":false,"children":[]},{"value":"22057","label":"CLAS NATURAL SCIENCES (LAN)","selected":false,"children":[]},{"value":"22058","label":"CLAS SOCIAL SCIENCES (LAC)","selected":false,"children":[]},{"value":"22059","label":"COLL INTEGRATIVE SCIENCE ARTS (SLS)","selected":false,"children":[]},{"value":"22060","label":"COLLEGE OF HEALTH SOLUTIONS (CHS)","selected":false,"children":[]},{"value":"22061","label":"COLLEGE OF LAW (SDO, LAW)","selected":false,"children":[]},{"value":"22062","label":"CULTURAL AFFAIRS (CA)","selected":false,"children":[]},{"value":"22063","label":"EDPLUS (EDPLUS)","selected":false,"children":[]},{"value":"22064","label":"EDUC OUTRCH & STDT AVCS DPC (SAD)","selected":false,"children":[]},{"value":"22065","label":"EDUC OUTRCH & STDT SVCS PTECH (SAE)","selected":false,"children":[]},{"value":"22066","label":"EDUC OUTRCH & STDT SVCS TEMPE (SA)","selected":false,"children":[]},{"value":"22067","label":"EDUC OUTRCH & STDT SVCS WEST (SAW)","selected":false,"children":[]},{"value":"22068","label":"ENROLLMENT SERVICES (EM)","selected":false,"children":[]},{"value":"22069","label":"ENTERPRISE MARKETING HUB (EMB)","selected":false,"children":[]},{"value":"22070","label":"EXECUTIVE ADMIN (PR)","selected":false,"children":[]},{"value":"22071","label":"FSE/CLAS-SCHOOL OF MATERIALS (MAT)","selected":false,"children":[]},{"value":"22072","label":"GLOBAL FUTURES (GF)","selected":false,"children":[]},{"value":"22073","label":"GRADUATE COLLEGE (GRD)","selected":false,"children":[]},{"value":"22074","label":"HEALTH SOLUTIONS (HS)","selected":false,"children":[]},{"value":"22075","label":"HERBERGER INST DESIGN & ARTS (FIN)","selected":false,"children":[]},{"value":"22076","label":"HONORS COLLEGE (Barrett, HN)","selected":false,"children":[]},{"value":"22077","label":"INSTITUTE OF SUSTAINABILITY (SUS)","selected":false,"children":[]},{"value":"22078","label":"INTERCOLLEGIATE ATHLETICS (ICA)","selected":false,"children":[]},{"value":"22079","label":"JOURNALISM & MASS COMMUNICATN (Cronkite, JMC)","selected":false,"children":[]},{"value":"22080","label":"KNOWLEDGE ENTERPRISE DEV (RS)","selected":false,"children":[]},{"value":"22081","label":"LEARNING ENTERPRISE (LEN)","selected":false,"children":[]},{"value":"22082","label":"MEDIA RELATIONS AND STRAT COMM (MR)","selected":false,"children":[]},{"value":"22083","label":"NEW ARTS AND SCIENCES (ASW)","selected":false,"children":[]},{"value":"22084","label":"NURSING & HEALTH INNOVATION (NUR)","selected":false,"children":[]},{"value":"22085","label":"PROVOST/SR VICE PRES TEMPE (VP)","selected":false,"children":[]},{"value":"22086","label":"PROVOST/VICE PRESIDENT POLY (VPE)","selected":false,"children":[]},{"value":"22087","label":"PROVOST/VICE PRESIDENT WEST (VPW)","selected":false,"children":[]},{"value":"22088","label":"PUBLIC AFFAIRS TEMPE (PA)","selected":false,"children":[]},{"value":"22089","label":"PUBLIC SERVICE & COMM SOLUTION (PUB)","selected":false,"children":[]},{"value":"22090","label":"SCH FUTURE OF INNOV IN SOCIETY (SFI)","selected":false,"children":[]},{"value":"22091","label":"SCHOOL OF BUSINESS (WPC, BUS)","selected":false,"children":[]},{"value":"22092","label":"SCHOOLS OF ENGINEERING (Fulton, ENG)","selected":false,"children":[]},{"value":"22093","label":"TEACHER EDUCATION/LEADERSHIP (MLFTC, EDW)","selected":false,"children":[]},{"value":"22094","label":"TECHNOLOGY & INNOVATION (TCE)","selected":false,"children":[]},{"value":"22095","label":"THUNDERBIRD (TBW)","selected":false,"children":[]},{"value":"22096","label":"UNIV-SCHOOLS PARTNERSHIPS (USP)","selected":false,"children":[]},{"value":"22097","label":"UNIVERSITY ADMIN / GEN COUNSEL (UAD)","selected":false,"children":[]},{"value":"22098","label":"UNIVERSITY COLLEGE (UCL)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"Screenshot(s) of an error message or example would be helpful","descriptionHtml":"<p>Screenshot(s) of an error message or example would be helpful</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/28/create/303","requestValidateBaseUrl":"/servicedesk/customer/portal/28/validate/303","calendarParams":{"firstDay":0,"date":"2026-09-02T17:56:52-0700","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE3ODc4MTE0MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODgzOTgyMTIsIm5iZiI6MTc4ODM5NzAxMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.5luV1ZG41lTfYuJfotRyxe68CSkCaMinv4tos-o4jew","targetCollection":"upload-user-collection-178781142","endpointUrl":"https://api.media.atlassian.com","clientId":"b1c00ad4-1dea-4332-8e68-a4f246f52c1e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
