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ASU-Atlassian Service Ctr
  1. ASU-Atlassian Service Ctr
  2. Atlassian Platform Support

Atlassian Platform Support

Welcome! You can raise a request for Atlassian Platform Support using the options provided.

General
Other requests

If your request doesn't fit into any of the other request types (really!), then use this one. Examples: requesting a new Confluence space, Tempo team requests. This is not for account/access issues (use ASU-Atlassian Access Request) and not for requesting new Jira spaces (use the Create button in ATL or JIRA for ET or non-ET space requests).

Required fields are marked with an asterisk*
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"}]},{"type":"paragraph","attrs":{"localId":"18573312-8ae1-4b0a-bace-b6b94bb3fe1f"},"content":[{"type":"text","text":"This request type is ","marks":[{"type":"strong"}]},{"type":"text","text":"not","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" for:","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"d3f429d3-f4d8-4e4b-a69e-c1ff927da02e"},"content":[{"type":"text","text":"Account/access issues - please use "},{"type":"text","text":"ASU-Atlassian Access Request","marks":[{"type":"link","attrs":{"href":"https://asudev.jira.com/servicedesk/customer/portal/28/group/68/create/3632"}},{"type":"strong"}]},{"type":"text","text":" instead."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"3cd3ab3f-e7f1-481c-9e21-93834bb24651"},"content":[{"type":"text","text":"Jira space requests, with or without an associated Confluence space - instead please use the Create button in "},{"type":"text","text":"ET Atlassian Support","marks":[{"type":"link","attrs":{"href":"https://asudev.jira.com/jira/software/c/projects/ATL/boards/1577"}},{"type":"strong"}]},{"type":"text","text":" for ET dept. spaces or "},{"type":"text","text":"ASU Atlassian Support","marks":[{"type":"link","attrs":{"href":"https://asudev.jira.com/jira/software/c/projects/JIRA/boards/117"}},{"type":"strong"}]},{"type":"text","text":" for non-ET dept. spaces."}]}]}]}]},{"type":"paragraph","attrs":{"localId":"f4c66bbc-cf15-4e4f-9aaf-d32f86eb606d"},"content":[]},{"type":"heading","attrs":{"level":3,"localId":"fe3af6e6-bf97-440a-a76a-a3c41aa53f55"},"content":[{"type":"text","text":"Information for this request:"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"83aad585-5209-4e15-b691-99625944001e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"text":"","layout":"default","localId":"9c49ba99-2406-46ad-a4e2-9e04702fa15f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"text":"","layout":"default","localId":"219e5d7f-7acb-4e80-89c1-6d843240ddbc"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"cd","label":"ASU Business Unit","description":"For which ASU business unit are you submitting this request? 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