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ASU-Atlassian Service Ctr
  1. ASU-Atlassian Service Ctr
  2. Atlassian Platform Support

Atlassian Platform Support

Welcome! You can raise a request for Atlassian Platform Support using the options provided.

Limited Availability
JSM Modifications Request

Requests for modifications (updates or additions) to, or closing an existing Jira Service Management (JSM) portal/space (available for EdPlus and ET)
Note: Should be submitted by the JSM space/portal lead and requires space/portal lead approval.

Required fields are marked with an asterisk*
Powered by Jira Service Management
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"}],"attrs":{"localId":"342ad8ba-49b7-42a6-9e0a-45120cab246a"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":3,"localId":"d171ac5e-e693-42d1-903a-6abb52a84c27"},"content":[{"type":"text","text":"Request type to be modified ","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"text":"","layout":"default","localId":"28885bd8-f13e-4c39-bcab-53794c7c91f8"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"heading","attrs":{"level":3,"localId":"cba9f1e2-a1d8-4f5a-8e0b-49ba5fc70714"},"content":[{"type":"text","text":"Modify existing Request type and/or form","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"In the “"},{"type":"text","text":"Description of changes","marks":[{"type":"strong"}]},{"type":"text","text":"” below, please document the requested modifications for your existing request type. 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