Jira Service Management

{"xsrfToken":"49ac0aeba195f4517183a734877af1d2b61c8eef_lout","branding":{"id":"2","key":"wasc","name":"Web Service Center (with ET)","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9d1c9009-ed4c-4ac3-9f7c-2adb0a2d1c73/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkMWM5MDA5LWVkNGMtNGFjMy05ZjdjLTJhZGIwYTJkMWM3MyI6WyJyZWFkIl19LCJleHAiOjE3MzMyNDgyODksIm5iZiI6MTczMzI0NzY4OX0.mksdaiqdIKerlR9sqn-M7NBOYyeLnTyOqs9kxsFciRI&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e&mode=fit","logoId":"9d1c9009-ed4c-4ac3-9f7c-2adb0a2d1c73","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ASU Service Management Help Center","sharedPortalName":"ASU Service Management","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ASU Service Management Help Center","sharedPortalName":"ASU Service Management","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8c1d40","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"wasc","projectId":36204,"serviceDeskId":2,"name":"Web Service Center (with ET)","description":"Connect for support with web services provided by ASU ET, including: Webspark, Unity, Pantheon, and Enterprise hosting for Webspark/Drupal.\nLooking for help with ASU Integrated Search? For ease of access, we've placed our intake form for Integrated Search on <a href=\"https://asu.service-now.com/sp?id=sc_cat_item&sys_id=e8994fc41bf349505201993f034bcbaa\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ServiceNow</a>.\nReturn to the Web Services Center any time by using <a href=\"https://asu.edu/webservices\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">asu.edu/webservices</a>.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"287","name":"Add a Pantheon site to the ASU Org","descriptionHtml":"Our site launches and billing information requires sites launched under our Pantheon Launch Request form to be within the Arizona State University organization. Sometimes, we accidentally forget to signup on Pantheon with our ASU email addresses or we didn't use our ASURITE ID variation of the email address. Please ensure all fields are with the correct information, and we can assist with getting this site transferred into the correct organization and be able to proceed with a site launch.","callToAction":"Add a Pantheon site to the ASU Org","introHtml":"If your site does not have the Arizona State University label attached to it in the Pantheon Dashboard or in the teams list, request to transfer the site.","icon":31245,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31245","groups":[71],"key":""},{"id":"294","name":"Add or Remove a Domain to an Existing Pantheon Site","descriptionHtml":"We are able to assist with this service if the domain is to be attached to the Pantheon Dashboard as a primary or secondary site domain. If you are looking to have a top level domain behave as a redirect to a specific page (example: “webservices.asu.edu/category/page”), you will need to complete a ServiceNow Request for <a href=\"https://asu.service-now.com/sp?id=sc_cat_item&sys_id=2894c845d8586100e033f042a43ae68f&sysparm_category=c332161f1390774075e9b4a76144b054\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Alias, Redirect & Vanity Web Address (URL) Requests</a> (easiest) or know how to properly adjust your site’s setting.php file when we add the domain to the Pantheon Dashboard.","callToAction":"Add or Remove a Domain to an Existing Pantheon Site","introHtml":"Request for assistance to help attach another top-level asu.edu domain to your Pantheon hosted website, or to remove one that is no longer in use.","icon":31237,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31237","groups":[71],"key":""},{"id":"83","name":"Ask a question or give feedback","descriptionHtml":"Related topics mentioned on this form are generally considered to be within scope of what our teams are able to assist with, but there are times where it may not due to other factors involved. If the submitted content does not fall within service support by our team, we will attempt to route you in the best direction for further support. In this case, your ticket may be closed after response from our team with instructions of how to proceed next.","callToAction":"Ask a question or give feedback","introHtml":"Connect with us on a question you have, if our forms do not cover your inquiry/report, or to provide feedback to our teams.","icon":31243,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31243","groups":[29],"key":""},{"id":"295","name":"Pantheon general questions / feedback","descriptionHtml":"","callToAction":"Pantheon general questions / feedback","introHtml":"Connect with us on a Pantheon question you have, if our forms do not cover your inquiry/report, or to provide feedback to our teams.","icon":31243,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31243","groups":[71],"key":""},{"id":"291","name":"Pantheon Site Decommission","descriptionHtml":"","callToAction":"Pantheon Site Decommission","introHtml":"Request to decommission a Pantheon hosted ASU site.","icon":31202,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31202","groups":[71],"key":""},{"id":"288","name":"Pantheon Site Launch","descriptionHtml":"Want to get to this form quicker? Access this form directly using asu.edu/launchsite!","callToAction":"Pantheon Site Launch","introHtml":"Request to launch your new Pantheon hosted ASU site.","icon":31213,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31213","groups":[71],"key":""},{"id":"74","name":"Report a site outage","descriptionHtml":"Let us know if a site is not loading, or responding. This form is not intended for use of site urls that contain dev/test/qa within their url. To report a site that's been hacked, reach out to the <a href=\"https://getprotected.asu.edu/services/incident-response\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ASU Information Security Office</a>.","callToAction":"Report a site outage","introHtml":"Report a live ASU site that is not responding or broken.","icon":31202,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31202","groups":[29],"key":""},{"id":"203","name":"Request a new Unity Design System (UDS) component","descriptionHtml":"UDS components should meet a common shared need across ASU websites. The creation of components that meet a niche need for a specific unit should be handled by that unit directly.\nIf you are requesting a component that could be used by many ASU sites, please submit a request. All component requests are reviewed by the UX Governance board at the beginning of each quarter. We will inform you if your component request is approved.","callToAction":"Request a new Unity Design System (UDS) component","introHtml":"Submit a request for a new UDS (Unity Design System) component.","icon":32566,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32566","groups":[29],"key":""},{"id":"293","name":"Request for Pantheon Organization Membership","descriptionHtml":"","callToAction":"Request for Pantheon Organization Membership","introHtml":"Request Single Sign On (SSO) access to the Arizona State University organization on Pantheon","icon":32531,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32531","groups":[71],"key":""},{"id":"223","name":"Request for Webspark development project","descriptionHtml":"If your department requires web development services, you may want to consider engaging with the Enterprise Technology Web Services team for a one-time project or annual subscription-based support via a Service Partnership Agreement (SPA). New SPAs can be requested at any time throughout the year and can be purchased to resource your one-time Webspark projects or longer term Webspark maintenance needs.","callToAction":"Request for Webspark development project","introHtml":"Hire a designer and/or developer to complete your ASU Web Standards compliant web development project.","icon":32566,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32566","groups":[29],"key":""},{"id":"81","name":"Request for Webspark training","descriptionHtml":"Please keep in mind that while we are asking for ideal time ranges or dates, these times are not guaranteed. There is always possibility that we may need to connect with you to schedule alternative times if the suggested times do not work. When thinking of time availability, please include your time zone. ASU traditionally falls under MST year-round.","callToAction":"Request for Webspark training","introHtml":"Seek guidance on how to work with Webspark to create or update your site, or utilize Webspark features to their fullest potential.","icon":31200,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31200","groups":[29],"key":""},{"id":"286","name":"RFI Setup Request","descriptionHtml":"Summary Process Overview Document for Web Developers: <a href=\"https://docs.google.com/document/d/1zU_ZaXOnSgjcZNdvg17SrIk-3rvb0awa/edit?usp=sharing&ouid=115885611138142426873&rtpof=true&sd=true\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1zU_ZaXOnSgjcZNdvg17SrIk-3rvb0awa/edit?usp=sharing&amp;ouid=115885611138142426873&amp;rtpof=true&amp;sd=true</a>","callToAction":"RFI Setup Request","introHtml":"Request for a client site ID to prepare a request information form (RFI).","icon":32548,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32548","groups":[29],"key":""},{"id":"279","name":"SiteImprove Request","descriptionHtml":"","callToAction":"SiteImprove Request","introHtml":"For SiteImprove: request access, change user permissions, or add sites","icon":31217,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31217","groups":[29],"key":""},{"id":"92","name":"Unity Design System (UDS)","descriptionHtml":"Unity Design System (UDS) is platform agnostic design system that delivers a library of accessible bootstrap 4 and react.js components for the ASU community. Your support requests will be automatically transferred to the UDS product team.","callToAction":"Unity Design System (UDS)","introHtml":"Submit a ticket for a question or issue relating to the Unity Design System components that are available to the ASU web communities.","icon":32560,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32560","groups":[29],"key":""},{"id":"94","name":"Unity Design System GitHub Repo","descriptionHtml":"This form is to only request for access to the following repository: <a href=\"https://github.com/ASU/asu-unity-stack\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://github.com/ASU/asu-unity-stack</a>. All ASU Employees that connect their GitHub account to this repository are required to have 2FA set up on their account. Not having an active 2FA will deny your request or remove your access from the repository if you decide to turn it off later.","callToAction":"Unity Design System GitHub Repo","introHtml":"Request for access to the Unity Design System repository on GitHub.","icon":31212,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31212","groups":[29],"key":""},{"id":"292","name":"Update Information for an Active Pantheon Site","descriptionHtml":"","callToAction":"Update Information for an Active Pantheon Site","introHtml":"Provide updates to any active site information changes that we have on file for your Pantheon hosted ASU site. This includes changes to the technical contact, website steward contact, billing contact or accounts, or changes in the hosting plan.","icon":31241,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31241","groups":[71],"key":""},{"id":"93","name":"Web Hosting","descriptionHtml":"This form is intended for requesting assistance with ASU supported hosting platforms (Pantheon and ASU Enterprise) or to inquire about migrating a non-ASU organization Pantheon site to the ASU organization. If you are inquiring about classic/legacy web hosting options, support will be limited. The classic/legacy web hosting services are discontinued, please read <a href=\"https://drupal.asu.edu/resources/docs/tutorials/asu-web-hosting\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this article</a> for additional information.","callToAction":"Web Hosting","introHtml":"Inquire about hosting services provided by Enterprise Technology, or report an issue with an existing Pantheon or Enterprise environment that is served by ASU.","icon":31244,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31244","groups":[29],"key":""},{"id":"91","name":"Webspark 2 (Drupal 10)","descriptionHtml":"When reporting your bug, ensure that the pieces affected are all provided by the Webspark distribution. If the bug is a result from using additions not part of the Webspark distribution, disable the additions and verify if the bug persists after clearing cache. Additions not from the Webspark distribution may have limited or no support paths if conflicting with Webspark.","callToAction":"Webspark 2 (Drupal 10)","introHtml":"Request for help or report an issue/bug with the Webspark Drupal 9 distribution for areas including theme, modules, general functionality, updating, or accessibility.","icon":31211,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31211","groups":[29],"key":""},{"id":"90","name":"Webspark Site Email Integration","descriptionHtml":"This form is to help users connect or troubleshoot issues relating to SMTP configurations on their Webspark sites only and requires for an SMTP account to be already created and accessible. We are not able to provide creation of the SMTP accounts. Requests for new SMTP accounts will automatically be closed.","callToAction":"Webspark Site Email Integration","introHtml":"Ask questions or report an issue or bug with configuring SendGrid or ASU Email SMTP services with your Webspark site.","icon":31203,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31203","groups":[29],"key":""},{"id":"228","name":"Domain Discovery (Little Forest)","descriptionHtml":"","callToAction":"Domain Discovery (Little Forest)","introHtml":"Ask questions about ASU's domain inventory/audit tool and service.","icon":32566,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32566","groups":[],"key":""},{"id":"84","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"","icon":32543,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32543","groups":[],"key":""},{"id":"77","name":"Inquire about subdomains, vanity URLs, Cloudflare CDN, or Redirects","descriptionHtml":"Please note, this form here will not initiate the creation of the subdomain and vanity URLs. To initiate the process, visit the <a href=\"https://asu.service-now.com/sp?id=sc_cat_item&sys_id=2894c845d8586100e033f042a43ae68f&sysparm_category=c332161f1390774075e9b4a76144b054\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Service Now Catalog item</a> and begin there. Requesting a creation here will automatically close your ticket request requesting you to go to Service Now. If you are looking to redirect locally to a Drupal site, please utilize the Drupal & Web Development support area.","callToAction":"Inquire about subdomains, vanity URLs, Cloudflare CDN, or Redirects","introHtml":"Have a question about the subdomains, vanity URLs, Cloudflare CDN, or redirect form on Service Now? Let us know how we can help!","icon":31225,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31225","groups":[],"key":""},{"id":"78","name":"Inquire about web hosting options","descriptionHtml":"","callToAction":"Inquire about web hosting options","introHtml":"","icon":31244,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31244","groups":[],"key":""},{"id":"95","name":"Known Bug","descriptionHtml":"","callToAction":"Known Bug","introHtml":"","icon":32557,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32557","groups":[],"key":""},{"id":"73","name":"Report a hacked or compromised site","descriptionHtml":"","callToAction":"Report a hacked or compromised site","introHtml":"Report an ASU hosted site that has been compromised or hacked.","icon":32537,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32537","groups":[],"key":""},{"id":"75","name":"Report a major issue","descriptionHtml":"","callToAction":"Report a major issue","introHtml":"","icon":31214,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31214","groups":[],"key":""},{"id":"82","name":"Suggest an improvement or feature","descriptionHtml":"Is WebSpark missing something that would be beneficial for the ASU Community? Send us a note on what that is and how it would be useful. Please note, not all suggestions may make it into the distribution. However, if it is a repeatedly asked feature, it might!","callToAction":"Suggest an improvement or feature","introHtml":"Provide suggestions or ideas of how to improve WebSpark and what is provided out of the box.","icon":31232,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31232","groups":[],"key":""},{"id":"79","name":"Unity Design System Components (UDS)","descriptionHtml":"Unity Design System (UDS) is platform agnostic design system that delivers a library of accessible bootstrap 4 and react.js components for the ASU community. Your support requests will be automatically transferred to the UDS product team.","callToAction":"Unity Design System Components (UDS)","introHtml":"Submit a ticket for issues relating to the Unity Design System components available to the ASU web communities.","icon":32560,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32560","groups":[],"key":""},{"id":"111","name":"Web Directory Service","descriptionHtml":"","callToAction":"Web Directory Service","introHtml":"","icon":32565,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32565","groups":[],"key":""},{"id":"76","name":"WebSpark (Drupal 9)","descriptionHtml":"When reporting your bug, ensure that the pieces affected are all provided by the WebSpark distribution. If the bug is resulted from using additions not part of the WebSpark distribution, disable the additions and verify if the bug persists after clearing cache. Additions not from the WebSpark distribution may have limited or no support paths if conflicting with WebSpark.","callToAction":"WebSpark (Drupal 9)","introHtml":"Report an issue or bug with the WebSpark distributions for areas including theme, modules, general functionality, updating, or accessibility.","icon":31210,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31210","groups":[],"key":""}],"reqGroups":[{"id":29,"name":"Web Services"},{"id":71,"name":"Pantheon Services"}],"orderMapping":{"70":[83],"71":[288,291,293,295,294,287,292],"15":[73,74],"29":[74,91,92,94,90,93,81,83,203,223,279,286],"17":[82,76,79],"69":[90],"16":[83,81],"18":[78,77]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WASC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTM2MjA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzMyNDg4ODksIm5iZiI6MTczMzI0NzY4OX0.XvpG3OhjFw9rkiS3hwyH8WLEFaTGy2Eck8bictf8UHY","targetCollection":"upload-project-36204","endpointUrl":"https://api.media.atlassian.com","clientId":"b1c00ad4-1dea-4332-8e68-a4f246f52c1e","tokenDurationInMins":20}},"sharedPortal":{"name":"ASU Service Management","description":"Welcome to the help center - we're here to help! 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