{"xsrfToken":"68aa17ef18ebb751c711a660e1e145cecae47fd7_lout","branding":{"id":"2","key":"wasc","name":"Web Service Center (with ET)","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9d1c9009-ed4c-4ac3-9f7c-2adb0a2d1c73/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkMWM5MDA5LWVkNGMtNGFjMy05ZjdjLTJhZGIwYTJkMWM3MyI6WyJyZWFkIl19LCJleHAiOjE3NDU2MzAyMzMsIm5iZiI6MTc0NTYyOTYzM30.eXd0LHlD37S0cOv30TDjxJGb9IR3ZE83R7GSCYyhFVs&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e&mode=fit","logoId":"9d1c9009-ed4c-4ac3-9f7c-2adb0a2d1c73","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ASU Service Management Help Center","sharedPortalName":"ASU Service Management","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ASU Service Management Help Center","sharedPortalName":"ASU Service Management","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8c1d40","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"wasc","projectId":36204,"serviceDeskId":2,"name":"Web Service Center (with ET)","description":"<p>Connect for support with web services provided by ASU ET, including: Webspark, Unity, and Enterprise hosting for Webspark/Drupal.</p>\n<p><b>Looking for help with ASU Integrated Search?</b> For ease of access, we've placed our intake form for Integrated Search on <a href=\"https://asu.service-now.com/sp?id=sc_cat_item&amp;sys_id=e8994fc41bf349505201993f034bcbaa\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ServiceNow</a>.</p>\n<p>Return to the Web Services Center any time by using <a href=\"https://asu.edu/webservices\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">asu.edu/webservices</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"546","name":"Acquia Site Decommission","descriptionHtml":"","callToAction":"Acquia Site Decommission","introHtml":"<p>Request to decommission a Acquia hosted ASU site.</p>","icon":31202,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31202","groups":[175],"key":""},{"id":"545","name":"Acquia Site Launch","descriptionHtml":"","callToAction":"Acquia Site Launch","introHtml":"<p>Request to launch your new Acquia hosted ASU site.</p>","icon":31213,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31213","groups":[175],"key":""},{"id":"287","name":"Add a Pantheon site to the ASU Org","descriptionHtml":"<p>Our site launches and billing information requires sites launched under our Pantheon Launch Request form to be within the Arizona State University organization. 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ASU traditionally falls under MST year-round.</p>","callToAction":"Request for Webspark training","introHtml":"<p>Seek guidance on how to work with Webspark to create or update your site, or utilize Webspark features to their fullest potential.</p>","icon":31200,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31200","groups":[29],"key":""},{"id":"286","name":"RFI Setup Request","descriptionHtml":"<p>Summary Process Overview Document for Web Developers: <a href=\"https://docs.google.com/document/d/1zU_ZaXOnSgjcZNdvg17SrIk-3rvb0awa/edit?usp=sharing&amp;ouid=115885611138142426873&amp;rtpof=true&amp;sd=true\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1zU_ZaXOnSgjcZNdvg17SrIk-3rvb0awa/edit?usp=sharing&amp;amp;ouid=115885611138142426873&amp;amp;rtpof=true&amp;amp;sd=true</a></p>","callToAction":"RFI Setup Request","introHtml":"<p>Request for a client site ID to prepare a request information form (RFI).</p>","icon":32548,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32548","groups":[29],"key":""},{"id":"279","name":"SiteImprove Request","descriptionHtml":"","callToAction":"SiteImprove Request","introHtml":"<p>For SiteImprove: request access, change user permissions, or add sites</p>","icon":31217,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31217","groups":[29],"key":""},{"id":"92","name":"Unity Design System (UDS)","descriptionHtml":"<p>Unity Design System (UDS) is platform agnostic design system that delivers a library of accessible bootstrap 4 and react.js components for the ASU community. 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The classic/legacy web hosting services are discontinued, please read <a href=\"https://drupal.asu.edu/resources/docs/tutorials/asu-web-hosting\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this article</a> for additional information.</p>","callToAction":"Web Hosting","introHtml":"<p>Inquire about hosting services provided by Enterprise Technology, or report an issue with an existing Pantheon or Enterprise environment that is served by ASU.</p>","icon":31244,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31244","groups":[29],"key":""},{"id":"91","name":"Webspark 2 (Drupal 10)","descriptionHtml":"<p>When reporting your bug, ensure that the pieces affected are all provided by the Webspark distribution. If the bug is a result from using additions not part of the Webspark distribution, disable the additions and verify if the bug persists after clearing cache. 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