{"xsrfToken":"c9436ecc932127e1bd3026ebde8f380a3eb47012_lout","branding":{"id":"2","key":"wasc","name":"Web Service Center (with ET)","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9d1c9009-ed4c-4ac3-9f7c-2adb0a2d1c73/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMWMwMGFkNC0xZGVhLTQzMzItOGU2OC1hNGYyNDZmNTJjMWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkMWM5MDA5LWVkNGMtNGFjMy05ZjdjLTJhZGIwYTJkMWM3MyI6WyJyZWFkIl19LCJleHAiOjE3NDUzNjIzMDIsIm5iZiI6MTc0NTM2MTcwMn0.1u9M4PmcZN6FkL9FSMBJSrjHFegUG-dlaeiayXVnL-c&client=b1c00ad4-1dea-4332-8e68-a4f246f52c1e&mode=fit","logoId":"9d1c9009-ed4c-4ac3-9f7c-2adb0a2d1c73","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ASU Service Management Help Center","sharedPortalName":"ASU Service Management","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ASU Service Management Help Center","sharedPortalName":"ASU Service Management","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8c1d40","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"wasc","projectId":36204,"serviceDeskId":2,"name":"Web Service Center (with ET)","description":"Connect for support with web services provided by ASU ET, including: Webspark, Unity, and Enterprise hosting for Webspark/Drupal.\nLooking for help with ASU Integrated Search? For ease of access, we've placed our intake form for Integrated Search on <a href=\"https://asu.service-now.com/sp?id=sc_cat_item&sys_id=e8994fc41bf349505201993f034bcbaa\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ServiceNow</a>.\nReturn to the Web Services Center any time by using <a href=\"https://asu.edu/webservices\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">asu.edu/webservices</a>.","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"546","name":"Acquia Site Decommission","descriptionHtml":"","callToAction":"Acquia Site Decommission","introHtml":"Request to decommission a Acquia hosted ASU site.","icon":31202,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31202","groups":[175],"key":""},{"id":"545","name":"Acquia Site Launch","descriptionHtml":"","callToAction":"Acquia Site Launch","introHtml":"Request to launch your new Acquia hosted ASU site.","icon":31213,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31213","groups":[175],"key":""},{"id":"287","name":"Add a Pantheon site to the ASU Org","descriptionHtml":"Our site launches and billing information requires sites launched under our Pantheon Launch Request form to be within the Arizona State University organization. Sometimes, we accidentally forget to signup on Pantheon with our ASU email addresses or we didn't use our ASURITE ID variation of the email address. Please ensure all fields are with the correct information, and we can assist with getting this site transferred into the correct organization and be able to proceed with a site launch.","callToAction":"Add a Pantheon site to the ASU Org","introHtml":"If your site does not have the Arizona State University label attached to it in the Pantheon Dashboard or in the teams list, request to transfer the site.","icon":31245,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31245","groups":[71],"key":""},{"id":"544","name":"Add an Acquia site to the ASU Org","descriptionHtml":"","callToAction":"Add an Acquia site to the ASU Org","introHtml":"If your site does not have the Arizona State University label attached to it in the Acquia Dashboard or in the teams list, request to transfer the site.","icon":31245,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31245","groups":[175],"key":""},{"id":"541","name":"Add or Remove a Domain to an Existing Acquia Site","descriptionHtml":"","callToAction":"Add or Remove a Domain to an Existing Acquia Site","introHtml":"Request for assistance to help attach another top-level asu.edu domain to your Acquia hosted website, or to remove one that is no longer in use.","icon":32915,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32915","groups":[175],"key":""},{"id":"294","name":"Add or Remove a Domain to an Existing Pantheon Site","descriptionHtml":"We are able to assist with this service if the domain is to be attached to the Pantheon Dashboard as a primary or secondary site domain. If you are looking to have a top level domain behave as a redirect to a specific page (example: “webservices.asu.edu/category/page”), you will need to complete a ServiceNow Request for <a href=\"https://asu.service-now.com/sp?id=sc_cat_item&sys_id=2894c845d8586100e033f042a43ae68f&sysparm_category=c332161f1390774075e9b4a76144b054\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Alias, Redirect & Vanity Web Address (URL) Requests</a> (easiest) or know how to properly adjust your site’s setting.php file when we add the domain to the Pantheon Dashboard.","callToAction":"Add or Remove a Domain to an Existing Pantheon Site","introHtml":"Request for assistance to help attach another top-level asu.edu domain to your Pantheon hosted website, or to remove one that is no longer in use.","icon":31237,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31237","groups":[71],"key":""},{"id":"83","name":"Ask a question or give feedback","descriptionHtml":"Related topics mentioned on this form are generally considered to be within scope of what our teams are able to assist with, but there are times where it may not due to other factors involved. 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In this case, your ticket may be closed after response from our team with instructions of how to proceed next.","callToAction":"Ask a question or give feedback","introHtml":"Connect with us on a question you have, if our forms do not cover your inquiry/report, or to provide feedback to our teams.","icon":31243,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31243","groups":[29,175],"key":""},{"id":"542","name":"Equidox Request","descriptionHtml":"","callToAction":"Equidox Request","introHtml":"For Equidox: request access or ask general questions.","icon":32539,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32539","groups":[29],"key":""},{"id":"549","name":"Little Forest Domain Discovery Request","descriptionHtml":"","callToAction":"Little Forest Domain Discovery Request","introHtml":"For Little Forest Domain Discovery: request access, change user permissions, add sites to the domain registry, update site info/owner contact, or ask general questions.","icon":32878,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32878","groups":[29],"key":""},{"id":"295","name":"Pantheon general questions / feedback","descriptionHtml":"","callToAction":"Pantheon general questions / feedback","introHtml":"Connect with us on a Pantheon question you have, if our forms do not cover your inquiry/report, or to provide feedback to our teams.","icon":31243,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31243","groups":[71],"key":""},{"id":"291","name":"Pantheon Site Decommission","descriptionHtml":"","callToAction":"Pantheon Site Decommission","introHtml":"Request to decommission a Pantheon hosted ASU site.","icon":31202,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31202","groups":[71],"key":""},{"id":"288","name":"Pantheon Site Launch","descriptionHtml":"Want to get to this form quicker? 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New SPAs can be requested at any time throughout the year and can be purchased to resource your one-time Webspark projects or longer term Webspark maintenance needs.","callToAction":"Request for Webspark development project","introHtml":"Hire a designer and/or developer to complete your ASU Web Standards compliant web development project.","icon":32566,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/32566","groups":[29],"key":""},{"id":"81","name":"Request for Webspark training","descriptionHtml":"Please keep in mind that while we are asking for ideal time ranges or dates, these times are not guaranteed. There is always possibility that we may need to connect with you to schedule alternative times if the suggested times do not work. When thinking of time availability, please include your time zone. 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Not having an active 2FA will deny your request or remove your access from the repository if you decide to turn it off later.","callToAction":"Unity Design System GitHub Repo","introHtml":"Request for access to the Unity Design System repository on GitHub.","icon":31212,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31212","groups":[29],"key":""},{"id":"292","name":"Update Information for an Active Pantheon Site","descriptionHtml":"","callToAction":"Update Information for an Active Pantheon Site","introHtml":"Provide updates to any active site information changes that we have on file for your Pantheon hosted ASU site. 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The classic/legacy web hosting services are discontinued, please read <a href=\"https://drupal.asu.edu/resources/docs/tutorials/asu-web-hosting\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this article</a> for additional information.","callToAction":"Web Hosting","introHtml":"Inquire about hosting services provided by Enterprise Technology, or report an issue with an existing Pantheon or Enterprise environment that is served by ASU.","icon":31244,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31244","groups":[29],"key":""},{"id":"91","name":"Webspark 2 (Drupal 10)","descriptionHtml":"When reporting your bug, ensure that the pieces affected are all provided by the Webspark distribution. If the bug is a result from using additions not part of the Webspark distribution, disable the additions and verify if the bug persists after clearing cache. Additions not from the Webspark distribution may have limited or no support paths if conflicting with Webspark.","callToAction":"Webspark 2 (Drupal 10)","introHtml":"Request for help or report an issue/bug with the Webspark Drupal 9 distribution for areas including theme, modules, general functionality, updating, or accessibility.","icon":31211,"iconUrl":"https://asudev.jira.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/31211","groups":[29],"key":""},{"id":"90","name":"Webspark Site Email Integration","descriptionHtml":"This form is to help users connect or troubleshoot issues relating to SMTP configurations on their Webspark sites only and requires for an SMTP account to be already created and accessible. We are not able to provide creation of the SMTP accounts. 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To initiate the process, visit the <a href=\"https://asu.service-now.com/sp?id=sc_cat_item&sys_id=2894c845d8586100e033f042a43ae68f&sysparm_category=c332161f1390774075e9b4a76144b054\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Service Now Catalog item</a> and begin there. Requesting a creation here will automatically close your ticket request requesting you to go to Service Now. If you are looking to redirect locally to a Drupal site, please utilize the Drupal & Web Development support area.","callToAction":"Inquire about subdomains, vanity URLs, Cloudflare CDN, or Redirects","introHtml":"Have a question about the subdomains, vanity URLs, Cloudflare CDN, or redirect form on Service Now? 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Webspark Site Email Integration

This form is to help users connect or troubleshoot issues relating to SMTP configurations on their Webspark sites only and requires for an SMTP account to be already created and accessible. We are not able to provide creation of the SMTP accounts. Requests for new SMTP accounts will automatically be closed.

Required fields are marked with an asterisk

Email confirmation to(required)

I understand that I need to have an SMTP account already created to receive configuration assistance now or in the future.(required)

Yes

If you're seeking help in determining if SMTP is needed for your site or not sure where to request for an SMTP account, please use this form instead.

Site URL(required)

Please include the "https". Example: https://webservices.asu.edu

Site Short-name

While not required, this would tremendously help our team to find your site quicker if you are able to obtain this information. If Pantheon, your Pantheon site ID (also the site name in dev-SITESHORTNAME.ws.asu.edu, dev-SITESHORTNAME.pantheonsite.io). If Enterprise webhosting, the webroot folder's name. If UTO legacy webhosting, the webhosting account's name.

This site is hosted on...(required)

If you are unsure, your website owner may have this information.

Please describe the question or issue(required)

We recommend that you include the steps you've taken to encounter this issue, what browser you are using, and any other additional detail that could help quickly identify a resolution. It is recommended to include your Webspark version as well.

Supporting Attachment(s)

Drag and drop files, paste screenshots, or browse

Optional