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Atlassian Admin Requests

Welcome! You can raise a request for Atlassian Admin Requests using the options provided.

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JSM Agent Access - New / Remove / Modify

Required fields are marked with an asterisk

Jira Service Management (JSM) agent access is limited to these ASU business units:

ASU business unit for new/remove/modify JSM agent(s)

This request should be submitted by, and must be approved by the owner/lead of the specific Jira Service Management (JSM) project:

Please enter the link and/or name of the JSM.
Adding, removing, or modifying agents in a JSM portal/project must be approved by the project lead.
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JSM User Types:

  • Agents (this request type) have full access to manage tickets in the JSM, and require one of a limited number of JSM agent licenses.

  • Approvers do not need any license, but they will need a customer access assignment. Do not use this request type to request Jira/Confluence access for new approvers. (Use the Jira & Confluence Access request form instead).

  • Customers do not need any license or assignment to make requests in most cases. All they will need is their ASU email, though you should suggest they use their asurite@asu.edu address, not their first.last@asu.edu address.

For New user(s) access (add Agents only in this request): In the Description field (below) enter enter any special Jira Groups user(s) will need. (Most users won't need special Jira Groups.) Add any other special instructions you think we will need.
Note: We assume a project-level administrator will add the user(s) to the appropriate Project Roles including the agent role – “Service Desk Team“ – once they have been granted an agent license.

 

Atlassian (Jira & Confluence) accounts are asurite@asu.edu email addresses. Enter the users' ASURITE ID(s) and we'll convert to the corresponding email(s). If more than one, separate by commas.
Full name(s) of the person/people who need(s) new, removed, or updated Atlassian (Jira & Confluence) access. If more than one, separate by commas.
See instructions in red above.


New (or existing for remove/modify) Atlassian account holders' supervisor